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ManageEngine ADSelfService PlusPassword reset tickets are a common issue that troubles both IT teams and end users alike. To maintain productivity, IT departments often prioritize more critical tasks, pushing less urgent issues, such as password resets, further down the queue. If not handled swiftly, password reset tickets can lead to significant costs for organizations. Research indicates that nearly 30 percent of all help desk inquiries stem from forgotten passwords. Large enterprises have reportedly invested over $1 million to manage and resolve issues related to password resets. Regularly updating passwords is a valuable practice that can mitigate the risk of cyberattacks stemming from compromised credentials. To bolster security, experts advise that administrators implement policies mandating regular password changes and establish expiration timelines for passwords. By doing so, organizations can enhance their overall security posture while minimizing the burden on their IT teams.
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What is Specops Secure Service Desk?
Requests for password resets at the service desk pose a considerable risk, providing hackers with an opportunity to exploit vulnerabilities in security systems. In the absence of a self-service password reset feature, it is crucial for service desk agents to authenticate the identity of callers before issuing new passwords. The Secure Service Desk application equips organizations with the means to establish stringent user verification protocols at the service desk. By leveraging this application, you can significantly reduce the dangers posed by social engineering threats while bolstering your overall IT security measures. Traditionally, verifying users at the service desk relies on static data from Active Directory and common security questions like "What is your employee ID?" which can be easily acquired by malicious actors through targeted social engineering tactics. However, with the introduction of Secure Service Desk, user verification can involve more sophisticated methods that utilize existing data from Active Directory, moving beyond basic knowledge-based authentication to provide stronger protection against identity theft. This multifaceted strategy not only safeguards user accounts effectively but also fosters a more secure atmosphere within the organization, ensuring that sensitive information remains protected from unauthorized access. Such proactive measures can instill greater confidence in users regarding the security of their personal and professional data.
What is PassFab 4WinKey?
Easily reset or disable forgotten administrator or user passwords on a variety of Windows versions, such as 11, 10, 8.1, 8, 7, Vista, XP, 2000, and Windows Server, all while ensuring that no data is lost in the process. By using a bootable USB drive, users can effortlessly reset passwords on desktops and laptops from various brands, including HP, Acer, Samsung, Dell, Lenovo, and others. The software enables you to bypass, reset, and eliminate all forms of administrator or user passwords. PassFab 4Winkey is recognized as a reliable password recovery tool, providing a free trial, free technical support, and a 30-day money-back guarantee, making it a safe option for users. Moreover, PassFab 4Winkey prioritizes safety and privacy, requiring no unrelated downloads, which adds to its appeal. This tool is widely acclaimed as the top choice for Windows password recovery and reset, ensuring an effective and user-friendly experience. Users can create a password reset USB, CD, or DVD to quickly regain access to their computers, facilitating a straightforward recovery process. With its user-friendly interface, individuals with little technical experience can easily follow the password recovery steps, making it accessible for everyone. This comprehensive solution not only addresses password issues but also enhances user confidence in managing their device security.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$19.95 per year
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Specops Software
Date Founded
2001
Company Location
Sweden
Company Website
specopssoft.com/support/en/secure-service-desk/overview.htm
Company Facts
Organization Name
PassFab
Date Founded
2010
Company Location
United States
Company Website
www.passfab.com/products/windows-password-recovery.html
Categories and Features
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal