What is Electric?

Electric is revolutionizing business IT management by offering real-time support to over 30,000 users and centralized IT solutions for more than 600 clients. As a result, companies can achieve up to 50% reduction in IT expenses while ensuring consistent security measures across all devices, applications, and networks. This innovative approach not only enhances operational efficiency but also simplifies the complexities of IT management for businesses of all sizes.

Pricing

Price Overview:
Flexible based on your needs

Integrations

All Electric Integrations
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Screenshots and Video

Play Video Real-time IT Support via chat Save 70% on IT vs MSPs Standardized Security across devices, apps, and networks Why Riparian Chose Electric for their IT Needs IT Scorecard for a single view of your devices and security Admin get access to Turbine, where you can manage devices, security, and more from a single location.

Company Facts

Company Name:
Electric
Date Founded:
2016
Company Location:
United States
Company Website:
www.electric.ai
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Product Details

Deployment
SaaS
Windows
Mac
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
11-50
51-200
201-500
501-1000
Target Organization Types
Mid Size Business
Small Business
Freelance
Nonprofit
Startup
Supported Languages
English

Electric Categories and Features

Service Desk Software

SaaS Management Software

Remote Support Software

Live Chat
Real-time Chat

RMM Software

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Privileged Access Management Software

Onboarding Software

Network Management Software

Mobile Device Management (MDM) Software

Automatic Device Recognition
Data Management
Deployment Management
Inventory Management
Maintenance Utilities
Procurement Management
Remote Update / Installation
Software Management
Synchronization Management
Wireless Network Support

Identity and Access Management (IAM) Software

Identity Management Software

ITSM Software

IT Service Software

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

IT Security Software

Anti Spam
Anti Virus
Email Attachment Protection
Event Tracking
IP Protection
Internet Usage Monitoring
Intrusion Detection System
Spyware Removal
Two-Factor Authentication
Vulnerability Scanning
Web Threat Management
Web Traffic Reporting

IT Management Software

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Help Desk Software

Endpoint Protection Software

DNS Security Software

Cloud Security Software

Cloud Management Software

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

Electric Customer Reviews

Write a Review
  • Reviewer Name: Kimberly J.
    Position: Manager
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set 5 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 10 out of 10

    Great service

    5 out of 5 stars Date: Mar 12 2021
    Summary

    Great overall experience. They are very quick to respond to any issue that you may have. Most services can be done remotely which is extremely convenient, especially in a fast-paced work environment.

    Positive

    Electric continues to improve and has taken a lot of the day-to-day support tickets- employee requests and tech issues and network problems. I can actually focus on my job vs helping someone who is locked out of their email because they forgot their password the third time this month.

    Negative

    They're a growing company so there's sometimes hiccups in service. We had to upgrade to get phone support vs the chat-based.

    Read More...
  • Reviewer Name: Earl M.
    Position: Manager
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set 5 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 10 out of 10

    "Fast and stable remote solution"

    5 out of 5 stars Date: Dec 17 2020
    Summary

    Overall, Electric is a great choice as a support assistance software with many tools and features, including device and inventory management.

    Positive

    Electric fulfills all the requirements that are required in real-time support software. The response time is really less. It has very advanced features like real-time support

    Negative

    There are no major cons, but I would like to receive updates more frequently.

    Read More...
  • Reviewer Name: Scott C.
    Position: Owner
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set 5 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Customer Service 5 out of 5 stars
    Would you Recommend to Others? 10 out of 10

    Super Fast IT Support

    5 out of 5 stars Date: Oct 16 2020
    Summary

    Great product and idea. Perfect for fast-growing companies like ours that need a scalable IT solution.

    Positive

    - I can slack electric and get a response within minutes- they almost always resolve my issue within an hour.
    - Super easy to set up and use.

    Negative

    - Sometimes approvals (from my own team) take a little bit, but not really Electric's fault.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Senior Project Manager
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set 5 out of 5 stars
    Layout 5 out of 5 stars
    Ease Of Use 5 out of 5 stars
    Cost 5 out of 5 stars
    Would you Recommend to Others? 10 out of 10

    Excellent IT management software

    5 out of 5 stars Updated: Nov 10 2020
    Summary

    Overall, Electric is an excellent platform for every IT solution to make their processes fast, accurate and in realtime data monitoring. Great tool for IT management. Go for it!!

    Positive

    Electric is great and easy to use remote monitoring software to manage and control every business IT systems and assets. I liked it's remote IT security and service management. It's stable and reliable.

    Negative

    It would be great if it has better alerting system.

    Read More...
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