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What is SpeechPro?

SpeechPro is a leader in the resale of cutting-edge speech technologies, including voice and facial biometrics, while also offering a full spectrum of audio and video recording, processing, and analysis services. As one of the few companies worldwide that provides both voice and facial recognition capabilities, SpeechPro is committed to building lasting, trust-filled partnerships with its clients. Their innovative technologies and solutions are employed by private companies and government entities in over 70 countries. To help clients effectively utilize their products, SpeechPro offers comprehensive training, expert consulting, and tailored customization services. With a strong focus on empowering users, the company’s offerings are designed to improve safety, privacy, and comfort in digital interactions. These initiatives aim not only to enhance user experience but also to significantly boost the operational success of their clients' businesses, demonstrating exceptional audio forensics capabilities. By continually advancing its technology, SpeechPro ensures it stays ahead in a competitive industry landscape, consistently adapting to meet the evolving needs of its clientele.

What is Illuma?

We provide efficient voice authentication and fraud prevention solutions specifically designed for contact centers serving credit unions and community banks, significantly improving performance in three essential areas. Our flagship product, Illuma, employs state-of-the-art signal processing, artificial intelligence, and machine learning capabilities. The voice authentication system functions unobtrusively in the background, swiftly and effectively verifying the identities of callers as they interact with contact center staff. By utilizing our advanced voice biometrics technology, we enable community financial institutions to combat fraud attempts and prevent unauthorized access to accounts with a technique that is challenging to mimic or deceive. Tailored expressly for community financial institutions, our solution is not only affordable and efficient but also secure, straightforward to implement, and user-friendly. Additionally, this pioneering system allows agents to reduce the time spent on the more tedious aspects of calls, enabling them to focus on assisting customers with their inquiries, issues, and transactions more swiftly. In the end, our solution significantly boosts both customer satisfaction and operational productivity for financial institutions, creating a win-win situation for all parties involved.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SpeechPro

Date Founded

2001

Company Location

United States

Company Website

speechpro-usa.com

Company Facts

Organization Name

Illuma

Date Founded

2016

Company Location

United States

Company Website

illuma.cx/

Categories and Features

Categories and Features

Fraud Detection

Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval

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