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What is SpeechPro?

SpeechPro is a leader in the resale of cutting-edge speech technologies, including voice and facial biometrics, while also offering a full spectrum of audio and video recording, processing, and analysis services. As one of the few companies worldwide that provides both voice and facial recognition capabilities, SpeechPro is committed to building lasting, trust-filled partnerships with its clients. Their innovative technologies and solutions are employed by private companies and government entities in over 70 countries. To help clients effectively utilize their products, SpeechPro offers comprehensive training, expert consulting, and tailored customization services. With a strong focus on empowering users, the company’s offerings are designed to improve safety, privacy, and comfort in digital interactions. These initiatives aim not only to enhance user experience but also to significantly boost the operational success of their clients' businesses, demonstrating exceptional audio forensics capabilities. By continually advancing its technology, SpeechPro ensures it stays ahead in a competitive industry landscape, consistently adapting to meet the evolving needs of its clientele.

What is Omni Authentication?

Managing a contact center involves facing various obstacles and can lead to considerable expenses, which makes it challenging to maintain high customer satisfaction levels, particularly when clients are required to answer intricate questions for verification. Picture a solution that not only bolsters security but also reduces operational costs while enhancing the customer experience—this is the advantage of Omni Authentication, a cutting-edge voice biometrics system. A significant challenge for contact centers lies in improving the Customer Experience, as callers often become frustrated when prompted to recall PINs, passwords, or account numbers, while agents squander crucial time on security checks. With Omni Authentication, these issues are effectively addressed by leveraging the customer's unique voiceprint for seamless and secure identity verification. This groundbreaking approach not only boosts operational efficiency within contact centers but also provides customers with a more enjoyable experience by eliminating the need for them to remember sensitive information. By simplifying the verification process, Omni Authentication not only conserves time but also nurtures a healthier rapport between agents and customers, ultimately leading to improved overall satisfaction. This transformative technology sets a new standard for how customer authentication can be handled in a way that is both innovative and user-friendly.

Media

Media

Integrations Supported

Genesys Cloud CX

Integrations Supported

Genesys Cloud CX

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SpeechPro

Date Founded

2001

Company Location

United States

Company Website

speechpro-usa.com

Company Facts

Organization Name

Genesys

Date Founded

1990

Company Location

United States

Company Website

appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764

Categories and Features

Categories and Features

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