Ratings and Reviews 5 Ratings

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support

Ratings and Reviews 3 Ratings

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What is Spike?

Spike consolidates your entire workspace into a single Inbox that encompasses email, chat, calendars, calls, team collaboration, and tasks, effectively streamlining your workflow by eliminating the need to toggle between multiple applications. By combining conventional email with instant messaging, Spike's conversational email feature reduces the chaos of lengthy email threads. With real-time communication and live collaboration capabilities, users can enjoy enhanced interactions that foster a more personable communication atmosphere. Available on iOS, Android, Mac, and Windows, Spike ensures that you can stay connected and organized no matter what device you are using. This integration of features is designed to improve productivity and simplify the way you manage your professional communications.

What is Front?

Front is a comprehensive customer service solution designed to enhance teamwork and collaboration. This robust platform empowers more than 9,000 businesses, including yours, to achieve exceptional five-star service effortlessly. By streamlining communication and integrating various tools, Front ensures that customer interactions are both efficient and effective.

Media

Media

Integrations Supported

Gmail
Microsoft 365
Workers by Delos

Integrations Supported

Gmail
Microsoft 365
Workers by Delos
AccessOwl
Aircall
Canopy
Canvas
ClickUp
Forethought
Forumbee
Guru
Hightouch
Klaus
Latenode
Meltano
Meya
Môveo AI
Refold
Slack

API Availability

API Availability

Has API

Pricing Information

Free
Spike is free for anyone with a personal email address.

If you have a custom domain email address, you can get started with a 14 day free trial.
Free Version

Pricing Information

$19.00/month/user
Starter: $19/per user/per month for minimum 2 users and maximum 10 users (billed annually)

Growth: $49/per user/per month for minimum 5 users and maximum 50 users (billed annually)

Scale: $99/per user/per month for minimum 10 users.(billed annually)
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Spike

Date Founded

2014

Company Location

Israel

Company Website

www.spikenow.com

Company Facts

Organization Name

Front

Date Founded

2013

Company Location

United States

Company Website

front.com

Categories and Features

Calendar

Calendar Sync
Reminders

Collaboration

Calendar Management
Chat / Messaging
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Video Conferencing

Email Clients

Not specified

Email Encryption

Not specified

Email Management

Email Archiving
Email Monitoring
Queue Manager
Shared Inboxes
Spam Blocker
Whitelisting / Blacklisting

Email Tracking

Not specified

Employee Communication Tools

Activity / News Feed
Audio / Video Conferencing
Chat / Messaging
Event Calendar
File Sharing

File Sharing

Chat / Messaging
Collaboration
Document Management
Drag & Drop
Encryption
Search
User Management

Internal Communications

Chat/Messaging
Email Management
Event Calendar
Photo Gallery
Video Chat
Voice Chat

Productivity

Collaboration
Document Creation
File Sharing
Notes Management
Office Suite
Project Management
Task Management
Team Chat

Screen Sharing

Not specified

Task Management

Collaboration
Create Subtasks
Mobile Access
Recurring Tasks
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
To-Do List View

Team Chat

File Sharing
Groups / Channels
Search / Filter
Stickers / GIFs
Video Conferencing
Voice Calling

Team Communication

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Task Management
Video Conferencing

Categories and Features

AI Customer Service

Not specified

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Document Management
Real Time Editing
Task Management
Video Conferencing

Customer Communications Management

Batch Communications
Chat / Messaging
Email Distribution
Multi-Channel Communications
Personalization

Customer Engagement

Communication Management
Community Management
Live Chat

Customer Service

Alerts / Escalation
Appointment Management
Email Management
Live Chat
Performance Metrics
Workflow Management

Customer Success

Account Management
Communication Management
Customer Engagement
Usage Tracking / Analytics

Email Clients

Not specified

Email Management

Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker

Employee Communication Tools

Audio / Video Conferencing
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management

Internal Communications

App Integration
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Social Sharing

Live Chat

Canned Responses
Proactive Chat
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Productivity

Collaboration
Notes Management
Project Management
Task Management
Team Chat

Remote Support

Live Chat
Real-time Chat

Team Communication

Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Task Management
Video Conferencing

Team Management

Assignment Management
Commenting / Notes
Goal Setting / Tracking
Messaging
Productivity Analysis
Project Planning
Task Management
Third Party Integration

Workflow Management

Access Controls/Permissions
Calendar Management
Configurable Workflow
Task Management
Third Party Integrations
Workflow Configuration

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