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Ratings and Reviews 0 Ratings
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What is Spiraldesk?
Spiraldesk offers a robust online helpdesk solution tailored for businesses managing multiple brands, profit centers, locations, or product lines, ensuring seamless management of customer service and communication across diverse entities. Many firms operate several disconnected business units under a unified leadership, and Spiraldesk provides a centralized platform to oversee customer service tasks for each unit, even when they adhere to different operational procedures. Each of these business units may employ various applications, such as a CRM system, to optimize their workflows. Users can classify support tickets based on numerous criteria, including brands, products, companies, locations, or clients, all accessible through a single, integrated interface. The platform also supports the creation of customized filters for both web and mobile access, while allowing users to tag tickets by subject, content, customer, and other attributes, guaranteeing swift retrieval with minimal effort. This adaptability not only boosts collaboration among teams but also ensures that all customer inquiries are resolved promptly and effectively, ultimately enhancing the overall customer experience. Additionally, the intuitive design of Spiraldesk encourages teams to engage with the system regularly, reinforcing their commitment to excellent service.
What is Basic Online Service Desk / Help Desk?
Improve your capability to quickly respond to customer needs and cultivate their enthusiastic referrals, which will foster greater repeat business. Streamline the job and ticket creation process while ensuring accurate assignments and solutions through smart call suggestions. By leveraging structured templates, you minimize the need to repeatedly input the same information, thus accelerating ticket creation. With standardized responses aligned with the types of inquiries received, you can markedly enhance your first-call resolution rates. Moreover, you can automate the conversion of emails into calls, routing them to the appropriate team member. The system features escalation email notifications for newly assigned calls, overdue tasks, and outstanding assignments. You also have the option to export call data and key metrics to MS Excel for detailed analysis. The application facilitates product and issue analysis for effective quality control tracking, in addition to providing tools for monitoring costs, compensation, and revenues for financial reporting. Beyond that, our web-based Service Desk application is crafted to manage complex workflow routing, ensuring effective task management. This holistic strategy not only streamlines service delivery but also significantly boosts overall customer satisfaction, creating a win-win scenario for both the business and its clients.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$10 per user per month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Spiraldesk Holdings
Company Location
India
Company Website
www.spiraldesk.com
Company Facts
Organization Name
Basic Business Systems
Date Founded
1979
Company Location
United Kingdom
Company Website
www.basiconline.net/saas-cloud-service-desk-x.html
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management