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Ratings and Reviews 0 Ratings
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What is StaffMap?
StaffMap 4 introduces a variety of new enhancements and features, such as the capability to import Desks and Assets, a REST API, integration with Azure AD, support for SQL Server databases, Annotations, part-time desk assignments, as well as the visualization of Assets and Desks on Maps, complemented by upgraded themes. With this application, organizations can efficiently monitor all employees, desks, and assets through their company's floorplans, allowing for swift identification of any employee by searching for their name, extension, title, and additional details. Designed for optimal performance in standard web browsers across all devices, including smartphones and tablets, it empowers users to manage floorplans from almost any location at any time. For businesses that operate their own onsite servers or adhere to policies requiring software to function within their firewall, the self-hosted alternative may be the most appropriate option. This variant facilitates direct integration with your Active Directory server, a functionality that the cloud version lacks. If your goal is to import or synchronize data with Active Directory, selecting the self-hosted option could be the most advantageous choice for fulfilling your specific requirements. Ultimately, the decision regarding the most suitable deployment option will hinge on the particular needs and infrastructure preferences of your organization, ensuring that you find the best fit for your operational environment. It's essential to evaluate these factors carefully to optimize your experience with StaffMap 4.
What is House-on-the-Hill Software?
House-on-the-Hill Software is crafted to effectively support you and your key stakeholders. We provide a diverse array of four adaptable solutions: IT Service Management, FOI & Case Management, Facilities Management, and Customer Service. Our software is designed to be flexible, budget-friendly, and tailored to meet your specific needs. The House-on-the-Hill Software is readily available for implementation in either the Cloud or on-site, giving you the freedom to select the deployment method that aligns best with your organization’s objectives. Elevate your ITIL-driven service desk with a comprehensive set of tools, optimized workflows, and a user-friendly self-service portal. Our eco-friendly solution streamlines the handling of new public requests made through the portal or email, allowing these cases to be organized into various categories and workflows. This feature enhances your sales team's capability to provide outstanding customer support. By utilizing insightful data from reports and key performance indicators, you can continually improve and expand your service offerings. Furthermore, our commitment to innovation helps ensure your organization stays agile and responsive to evolving demands, ultimately paving the way for sustained success in a competitive landscape.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$89 one-time payment
Free Trial Offered?
Free Version
Pricing Information
£40 per agent per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Staffmap Software
Date Founded
2003
Company Location
Canada
Company Website
staffmap.com
Company Facts
Organization Name
House-on-the-Hill Software
Date Founded
1993
Company Location
United Kingdom
Company Website
www.houseonthehill.com
Categories and Features
Facility Management
Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management
Categories and Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Facility Management
Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal