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What is Edge?

Boost the growth of your business by adopting employee incentive programs that highlight positive Google reviews, encourage friendly competition among team members, and effectively tackle customer feedback. By integrating our 75+ ready-to-use POS solutions, you can effortlessly manage these incentives along with customer reviews, automating the Google review process for a more streamlined approach. Revamp your staff competitions with rewards that not only drive an increase in Google review mentions but also support services that promote business growth and inspire your workforce. Develop a strong local customer community through authentic Google reviews, which not only foster repeat business but also provide critical insights into your top sales performers, helping to cultivate a loyal customer base. Elevate employee engagement by recognizing and rewarding your frontline team, which will motivate them to provide exceptional service through flexible incentives that bolster their confidence and enhance morale. Moreover, utilize analytics to retain your top talent by pinpointing those who shine in customer service, ultimately creating a vibrant and successful workplace. As a result of these strategies, you'll nurture an exemplary culture that benefits both your employees and your clientele significantly. In doing so, your business will not only thrive but also establish a reputation for excellence in both service and employee satisfaction.

What is ReviewPace?

ReviewPace is an innovative platform tailored for local businesses aiming to bolster their reputation and recover from challenges. It allows business owners to generate authentic 5-star Google reviews, discreetly manage unhappy customers before they leave feedback, and effectively tackle fraudulent review campaigns. Notable features include: - Guided Review Funnel: A personalized link that employs a 1-5 star rating system, directing satisfied patrons (4-5★) to an AI-generated review for effortless posting on Google, while unsatisfied customers (1-3★) are led to a private Resolution Bridge for additional support. - Resolution Bridge: A specialized platform for addressing private complaints that includes urgency timers for service level agreements and automated follow-ups once the issues have been resolved. - Incident Workspace: A management system for dealing with fake-review incidents, featuring the analysis of suspicious review patterns, the creation of documentation for disputes, and the ability to export evidence for appeals to Google. - Competitor Intelligence: A monitoring tool that keeps track of competitor rankings, analyzes negative reviews for practical insights, and helps formulate targeted marketing strategies. - Local SEO Radar & Profile Audit: An extensive evaluation tool that includes a 10-pillar scoring system for Google Business Profiles, keyword tracking capabilities, and an organized task board aimed at enhancing local search visibility. This unique methodology not only protects a business's online reputation but also equips owners with the tools necessary to thrive in their local market. Furthermore, the comprehensive features provided by ReviewPace make it an essential resource for any local business seeking to improve its customer interactions and overall standing in the community.