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What is Statlook?

Statlook is a comprehensive and no-cost IT Asset Management solution designed for professional use, featuring an array of functionalities. It consolidates all hardware information into a single platform, ensuring easy access to infrastructure details. The software component provides auditing capabilities along with validation to ensure adherence to licensing agreements. Users have the ability to track activity statistics, manage program usage, and utilize website blocking features to enhance security. Additionally, it includes a robust helpdesk system that supports remote desktop access and complies with GDPR regulations, making it a versatile tool for managing IT assets effectively. For installation, you can access the Statlook Installer at the provided link, and further guidance is available in the User Manual.

What is Serval?

Serval serves as an innovative platform designed for IT service management, utilizing artificial intelligence to enhance various processes, including help-desk requests, access management, and workflow development for today's teams. By allowing users to enter tasks in natural language, Serval can automatically generate and execute workflows, providing both an intuitive no-code interface and customizable coding options for developers to explore. This platform adeptly addresses help-desk queries through multiple channels, such as Slack, Teams, email, and web portals, while also automating access requests like just-in-time access and role provisioning via integrations with identity management and SSO systems. Moreover, it delivers insightful analytics on ticket volumes, automation effectiveness, SLA compliance, and team performance indicators. Serval is equipped with synchronization capabilities for existing ticketing systems, pre-built workflows for quick deployment, and a public API that ensures smooth data integration, thereby boosting overall operational efficiency. Additionally, its extensive features make it a crucial resource for any modern organization aiming to refine and elevate their IT service processes, ensuring they remain competitive in an ever-evolving technological landscape.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Calendly
Confluence
Freshservice
GitHub
Google Workspace
Iru
Jamf Connect
Jira
Linear
Metabase
Microsoft Teams
Notion
Okta
Salesforce
Slack
Vanta
Vercel
Zendesk
Zoom

Integrations Supported

Amazon Web Services (AWS)
Calendly
Confluence
Freshservice
GitHub
Google Workspace
Iru
Jamf Connect
Jira
Linear
Metabase
Microsoft Teams
Notion
Okta
Salesforce
Slack
Vanta
Vercel
Zendesk
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

$0
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Media-press.tv S.A.

Date Founded

2000

Company Location

Poland

Company Website

statlook.com

Company Facts

Organization Name

Serval

Date Founded

2025

Company Location

United States

Company Website

www.serval.com

Categories and Features

Employee Monitoring

Activity Monitoring
Browsing History
Email Monitoring
Keystroke Recording
Productivity Analysis
Remote Control
Screen Activity Recording
Time & Attendance
Time Tracking

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Portal

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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