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What is SteadyPoint?
You can effortlessly connect your existing O365 Active Directory (AD) with the SteadyPoint Helpdesk add-in, simplifying the process of onboarding users onto the platform. All data remains securely housed on SharePoint online within your Office 365 tenant, guaranteeing that we do not keep any of it. The SteadyPoint Helpdesk application features a comprehensive array of tools tailored for internal users while also providing a ticketing system for external users through Office 365 services. Users have the ability to access the Helpdesk portal via Office 365 or submit tickets through email, where they are conveniently compiled for management. Our responsive mobile solution is crafted for seamless performance across various devices, fostering improved collaboration among team members. This method not only enables you to effectively close the feedback loop but also offers valuable insights into potential areas for enhancement. Furthermore, it guarantees a smooth experience for internal users as well as external ones, making interactions more efficient and user-friendly. As a result, you can significantly elevate the overall support experience for all parties involved.
What is Serval?
Serval serves as an innovative platform designed for IT service management, utilizing artificial intelligence to enhance various processes, including help-desk requests, access management, and workflow development for today's teams. By allowing users to enter tasks in natural language, Serval can automatically generate and execute workflows, providing both an intuitive no-code interface and customizable coding options for developers to explore. This platform adeptly addresses help-desk queries through multiple channels, such as Slack, Teams, email, and web portals, while also automating access requests like just-in-time access and role provisioning via integrations with identity management and SSO systems. Moreover, it delivers insightful analytics on ticket volumes, automation effectiveness, SLA compliance, and team performance indicators. Serval is equipped with synchronization capabilities for existing ticketing systems, pre-built workflows for quick deployment, and a public API that ensures smooth data integration, thereby boosting overall operational efficiency. Additionally, its extensive features make it a crucial resource for any modern organization aiming to refine and elevate their IT service processes, ensuring they remain competitive in an ever-evolving technological landscape.
Integrations Supported
Active Directory
Amazon Web Services (AWS)
Confluence
Figma
Freshservice
Git
GitHub
Iru
Jira
Linear
Integrations Supported
Active Directory
Amazon Web Services (AWS)
Confluence
Figma
Freshservice
Git
GitHub
Iru
Jira
Linear
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SteadyPoint
Date Founded
2011
Company Location
Palestine
Company Website
www.steadypoint.net
Company Facts
Organization Name
Serval
Date Founded
2025
Company Location
United States
Company Website
www.serval.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal