Stella Connect vs. Local Measure Engage

Enable your customer service representatives to stay engaged regardless of their work environment. By cultivating a dedicated and enthusiastic remote workforce, you can ensure that each interaction with customers feels both personal and authentic. Utilizing Stella Connect allows you to uphold high customer service standards and effectively mentor your agents, regardless of their physical location, moving away from the constraints of traditional contact center settings. This platform not only elevates agent engagement but also enhances the performance of remote customer service teams. Although agents encounter unforeseen challenges every day, their ability to deliver reliable and predictable service should always be ensured. Foster stronger connections among remote teams with customized dashboards, open feedback channels, and personalized coaching sessions. Even though negative feedback may sometimes be unavoidable, Medallia’s Agent Connect empowers agents to make necessary changes and seek help proactively. By equipping agents with real-time insights, they gain control over their own performance and development. This strategy not only aids agents in their growth but also contributes to a rise in customer satisfaction levels, ultimately creating a more effective service experience. When agents feel supported and equipped, they can truly excel in their roles.

Engage offers a uniquely tailored and outstanding experience by leveraging the capabilities of AWS and Generative AI. Traditional contact center systems, which are often cumbersome and outdated, can lead to excessive costs and inefficiencies. Local Measure's Engage For Amazon Connect is designed to meet the demands of today's consumers effectively. As a Contact Center as a Service, Engage takes care of all upgrades and enhancements, eliminating the need for costly agent licenses or complex hardware setups. Our pricing model based on consumption is flexible enough to suit businesses of various sizes. To successfully establish a brand, prioritizing customer needs is essential. Engage empowers agents with tools such as sentiment analysis and chatbots, allowing them to gain deeper insights into customer behavior and enhance user experience. Engage supports multiple communication channels, including Voice, Email, SMS, Facebook Messenger, Instagram DM, Twitter DM, WhatsApp, WeChat, LINE, and Web Chat, ensuring comprehensive customer engagement. This multi-channel approach not only streamlines interactions but also helps businesses connect with their audience in the ways that are most effective for them.