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What is Storacall?

The voice is an essential and powerful instrument for engaging customers that every company should utilize. Storacall offers a sophisticated call recording service and is proud to be an authorized supplier for BT, enabling us to deliver SIP Trunks and Hosted Telephony that meet your specific telephony needs. Our comprehensive recording solution allows you to capture all of your business interactions effortlessly through a single platform. By linking your phone system to the cloud, you not only enhance flexibility but also cut expenses related to your business communications. Our cloud-based phone system, rich in features, is engineered to meet the dynamic needs of modern businesses. Additionally, our strong business call recording features empower you to archive a variety of audio communications, bringing everything together in one easy-to-access location. No matter which platform you operate on, our recording solution is designed to seamlessly integrate with current systems and future technological advancements, ensuring your business remains competitive. This holistic approach not only improves your communication strategy but also yields valuable insights into customer interactions, helping you to refine your service and engagement tactics further. By adopting these innovative solutions, you can elevate your business's customer engagement to new heights.

What is OmniPCX RECORD Suite?

For businesses and contact centers operating in industries with stringent legal and regulatory demands, capturing and documenting all interactions and transactions is critical for maintaining accountability. The Alcatel-Lucent OmniPCX RECORD Suite provides a robust web-based platform designed to record, monitor, and evaluate communications between employees and customers. This capability is particularly crucial in sectors like financial services, healthcare, utilities, education, hospitality, and public safety. By integrating call recording and monitoring seamlessly with existing telephony systems, the OmniPCX RECORD Suite presents a flexible, scalable, and cost-effective choice. Additionally, supervisors can review recorded conversations with agents and utilize the integrated quality monitoring feature to assess agent performance effectively. This powerful tool not only supports the recording of voice interactions but also captures online engagements, thereby enhancing the potential for future improvements in customer interactions by identifying coaching opportunities. Ultimately, leveraging such a comprehensive system can significantly enhance service delivery, leading to higher levels of customer satisfaction and loyalty over time. Such advancements can create a more engaged workforce and a better overall customer experience.

What is Intelligent Recording?

Intelligent Recording presents a wide array of hardware and software solutions designed to meet diverse call recording requirements, accommodating everything from basic systems to sophisticated setups that facilitate call documentation and staff training. Whether the need is to record conversations from traditional analog lines, IP phones, SIP trunk lines, or digital station-side recordings such as PRI/BRI, Intelligent Recording provides an ideal solution for any type of organization. Our products cater to both small businesses and large national enterprises that require centralized data storage along with analytical capabilities. For smaller companies, the Call Tracker series offers a straightforward, budget-friendly recording solution that simplifies the installation process. By effectively integrating our dependable Call Recording technology with your current local network, we offer a range of standalone recorders that meet the performance and financial needs of even the smallest businesses without compromising on quality. This flexibility and commitment to functionality establish Intelligent Recording as a go-to option for businesses of all sizes eager to improve their communication systems. Furthermore, the adaptability of our solutions ensures that as your business grows, your call recording capabilities can easily scale to match your evolving needs.

Media

Media

Media

Integrations Supported

OmniPCX Enterprise Communication Server

Integrations Supported

OmniPCX Enterprise Communication Server

Integrations Supported

OmniPCX Enterprise Communication Server

API Availability

Has API

API Availability

Has API

API Availability

Has API

Pricing Information

$2000 one-time payment
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$199 one-time payment
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Storacall

Date Founded

1969

Company Location

United Kingdom

Company Website

www.storacall.co.uk

Company Facts

Organization Name

Alcatel-Lucent

Date Founded

2014

Company Location

France

Company Website

www.al-enterprise.com/en/products/applications/omnipcx-record-suite

Company Facts

Organization Name

Intelligent Recording

Date Founded

2003

Company Location

United Kingdom

Company Website

www.usbcallrecord.com/index.php#hide2

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

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