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What is Stripe Sigma?

We created Stripe Sigma to help businesses analyze their Stripe data more effectively, enabling teams to obtain insights into their operations more rapidly. Users can take advantage of existing SQL queries or craft their own within the Stripe dashboard, negating the requirement for specialized data engineering skills. With a well-organized data access system, it becomes easy to identify at-risk customers, discover high-revenue regions, and much more. Answers to any inquiries regarding your Stripe data can be swiftly obtained whenever necessary. Moreover, you can configure reports to be generated automatically on a daily, weekly, or monthly schedule, which aids in maintaining organization. Improve your efficiency by saving commonly used queries for quick retrieval. You also have the option to share your queries with other teams directly within Sigma or export them in CSV format. Stripe Sigma serves various business functions: it helps operational teams optimize workflows, facilitates finance teams in speeding up financial closings, supports data teams in performing thorough analyses of metrics such as ARPU and churn, and assists product management in identifying new business opportunities. This versatile tool is tailored to meet diverse organizational needs, establishing it as an essential resource for any business seeking to enhance its analytical capabilities. Its comprehensive features ensure that all teams can collaborate effectively while leveraging data to drive informed decision-making.

What is Sigma CC&B?

Sigma CC&B serves as an intuitive online customer support platform, designed specifically for customer service agents to swiftly access customer information. Tailored for Retail Energy Providers, this system streamlines the management of everyday tasks while enhancing customer satisfaction and loyalty. It includes a diverse array of features such as Prospect and Campaign Management, Business Intelligence Reporting, and more, effectively supporting various products like electricity, gas, and other services. The Customer Portfolio screen offers a clear snapshot of vital customer data and provides easy navigation to in-depth details, including billing information, market activities, meter readings, contract details, and customer communications. Additionally, CC&B promotes real-time engagement for customer care representatives, simplifying the journey from the first customer inquiry to the finalization of payment transactions. This cohesive strategy not only boosts operational productivity but also guarantees that customer requests are addressed swiftly and effectively, thus fostering a more reliable service environment. By prioritizing user experience and operational efficiency, Sigma CC&B positions itself as an essential tool for enhancing the overall customer experience in the retail energy sector.

Media

Media

No images available

Integrations Supported

Amazon Redshift
Shopify
Sigma
Snowflake
Stripe

Integrations Supported

Amazon Redshift
Shopify
Sigma
Snowflake
Stripe

API Availability

Has API

API Availability

Has API

Pricing Information

$10 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Stripe

Date Founded

2010

Company Location

United States

Company Website

stripe.com/sigma

Company Facts

Organization Name

ESG

Date Founded

1998

Company Location

United States

Company Website

www.isigma.net

Categories and Features

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

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