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What is Subivi?

Subivi has been created to seamlessly manage your entire customer support operation with both ease and efficiency. Our platform is equipped with specialized tools designed to help you resolve tickets promptly while ensuring customer satisfaction and encouraging repeat purchases. Recognizing the difficulties associated with eBay’s messaging and ticketing system, we provide a solution that allows for ticket management directly through Subivi, eliminating the need to log into eBay. You can conveniently upload shipping labels, handle refunds—whether full or partial—and update tracking numbers with minimal effort. Subivi supports all ticket categories on eBay, encompassing returns, disputes, INS cases, cancellations, and general inquiries. As business owners, we often find ourselves overwhelmed by tedious tasks like opening Excel sheets for template responses, copying customer information, or sending follow-up 'thank-you' emails after each transaction. By simplifying these processes, Subivi empowers you to concentrate on the more critical elements of your business, ultimately boosting productivity and enhancing customer experience. As a result, you can devote more time to strategic growth initiatives rather than getting bogged down in day-to-day operations.

What is Luz?

In the rapidly changing realm of eCommerce, Luz equips you to make data-driven decisions that propel significant growth. Distinct from other solutions, it brings together all vital DTC tools within a unified platform. This allows you to gain deep insights into your customers, your business, and your competitors, setting you up for substantial success. Our committed team of data engineers is constantly in the process of collecting, cleaning, and validating the information we monitor, guaranteeing you receive trustworthy and impactful insights. Crafted with simplicity in mind, our platform helps you comprehend and leverage valuable insights from the moment you log in. You can finally say farewell to the need for an entire data science department; Luz provides tailored, actionable insights that guide you and your team toward your objectives. When data is readily available, it sparks creativity, fosters improved products, and enriches the experiences of all participants in the eCommerce sector. Accessible data serves to benefit everyone engaged, opening doors to collaboration and shared strategies for growth. As you prepare to navigate your competitive landscape and outline your growth strategy, Luz stands ready to support your journey. Embrace the future of eCommerce with confidence and clarity.

Media

Media

Integrations Supported

Facebook Ads
Google Ads
Google Cloud BigQuery
Klaviyo
Looker
Shopify
Tableau
eBay

Integrations Supported

Facebook Ads
Google Ads
Google Cloud BigQuery
Klaviyo
Looker
Shopify
Tableau
eBay

API Availability

Has API

API Availability

Has API

Pricing Information

$12 per month
Free Trial Offered?
Free Version

Pricing Information

$399 one-time payment
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Subivi

Date Founded

2016

Company Location

Israel

Company Website

app.subivi.com

Company Facts

Organization Name

Luz

Company Location

United States

Company Website

www.tryluz.com/why-luz

Categories and Features

Categories and Features

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