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Media

Media

Integrations Supported

Avaya Cloud Office
Cisco AnyConnect
Cisco Jabber
EpicCare EMR
FIS Telephone Banking
Facebook
Fiserv
Genesys Cloud CX
Microsoft Dynamics 365
Microsoft Teams
Oracle Cloud Infrastructure
SAP Cloud Platform
Salesforce
ServiceNow
Slack
Sugar Connect
WhatsApp
X (Twitter)
Zendesk

Integrations Supported

Avaya Cloud Office
Cisco AnyConnect
Cisco Jabber
EpicCare EMR
FIS Telephone Banking
Facebook
Fiserv
Genesys Cloud CX
Microsoft Dynamics 365
Microsoft Teams
Oracle Cloud Infrastructure
SAP Cloud Platform
Salesforce
ServiceNow
Slack
Sugar Connect
WhatsApp
X (Twitter)
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Symphony SummitAI

Date Founded

2011

Company Location

United States

Company Website

www.symphonysummit.com/products/summitai-cinde/

Company Facts

Organization Name

NovelVox

Date Founded

2008

Company Location

United States

Company Website

www.cxinfinity.com/features/

Categories and Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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