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Ratings and Reviews 0 Ratings
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What is Support Genix?
A WordPress plugin can significantly improve your website by implementing a comprehensive support ticket system that allows users to create tickets and receive help directly from the platform. With Support Genix, you can establish and manage an unlimited number of tickets tailored to your business requirements. This solution accommodates an endless number of customers, making it an ideal choice for businesses looking to scale. For those seeking a ticketing system that can grow and evolve with their organization, Support Genix stands out as an excellent solution, offering limitless tickets, users, and agents. It also provides Business Email accounts, which streamline the handling of customer inquiries from a single, user-friendly dashboard. By adopting Support Genix, you can revolutionize your customer support experience and reduce the time spent managing support tickets. Its powerful ticketing features facilitate easy ticket creation, allow for user management, enable ticket assignments to team members, and provide the option to leave internal notes for better collaboration. This way, you can optimize your support processes and redirect your efforts towards achieving your primary business goals, all while ensuring your customers receive timely assistance. Investing in Support Genix means investing in the future efficiency of your customer service operations.
What is Instant Chime?
Quickly launch a cloud-based Instant Chime application with our expert assistance, typically ready to go in less than 24 hours. Transform your service desk and support teams, empowering your IT service desk agents to excel in their roles. Channel both internal and external instant messaging click-to-chat requests from your website or other platforms directly to your sales or support teams, making the most of your Microsoft O365 subscription. Boost agent productivity and knowledge management by allowing them to handle multiple chat interactions simultaneously, ensuring they are resolved efficiently. Enhance your ability to manage cases with fewer resources while decreasing average response times. Enable connections between employees or customers and agents from any location via Microsoft Skype for Business. Utilize your existing Microsoft Skype for Business (S4B) accounts to direct incoming service or sales inquiries, creating seamless web chats between S4B and your platform. This cutting-edge solution not only optimizes communication but also cultivates a more agile support environment, leading to improved customer satisfaction. With our system, your organization can expect a notable increase in overall efficiency and responsiveness.
Integrations Supported
Envato Elements
Microsoft Teams
Skype
Slack
WPForms
WooCommerce
WordPress
e-bot7
Integrations Supported
Envato Elements
Microsoft Teams
Skype
Slack
WPForms
WooCommerce
WordPress
e-bot7
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Support Genix
Company Website
supportgenix.com
Company Facts
Organization Name
Instant Technologies
Date Founded
2002
Company Location
United States
Company Website
www.addchime.com/index.html
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal