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Ratings and Reviews 0 Ratings
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What is Support Genix?
A WordPress plugin can significantly improve your website by implementing a comprehensive support ticket system that allows users to create tickets and receive help directly from the platform. With Support Genix, you can establish and manage an unlimited number of tickets tailored to your business requirements. This solution accommodates an endless number of customers, making it an ideal choice for businesses looking to scale. For those seeking a ticketing system that can grow and evolve with their organization, Support Genix stands out as an excellent solution, offering limitless tickets, users, and agents. It also provides Business Email accounts, which streamline the handling of customer inquiries from a single, user-friendly dashboard. By adopting Support Genix, you can revolutionize your customer support experience and reduce the time spent managing support tickets. Its powerful ticketing features facilitate easy ticket creation, allow for user management, enable ticket assignments to team members, and provide the option to leave internal notes for better collaboration. This way, you can optimize your support processes and redirect your efforts towards achieving your primary business goals, all while ensuring your customers receive timely assistance. Investing in Support Genix means investing in the future efficiency of your customer service operations.
What is Jitbit Help Desk?
Jitbit Help Desk is a versatile helpdesk solution that can be implemented either as a cloud-based service or installed locally. It provides a comprehensive suite of features typical of helpdesk systems, such as email ticketing, live chat support, a knowledge repository, chatbots, the ability to attach files, and an advanced automation system that performs set tasks automatically for users. Additionally, its flexibility allows organizations to choose the deployment method that best fits their operational needs.
Integrations Supported
WordPress
AdRem NetCrunch
Akitra Andromeda
Dropbox
Easyflow
GitHub
Harvest
Jira
Jira Work Management
ManageEngine Identity Manager Plus
Integrations Supported
WordPress
AdRem NetCrunch
Akitra Andromeda
Dropbox
Easyflow
GitHub
Harvest
Jira
Jira Work Management
ManageEngine Identity Manager Plus
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$13 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Support Genix
Company Website
supportgenix.com
Company Facts
Organization Name
Jitbit
Date Founded
2005
Company Location
United Kingdom
Company Website
www.jitbit.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management