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What is Support Robotics?

Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.

What is Acrylic WiFi Professional?

Acrylic Wi-Fi Professional is a distinguished Wi-Fi analyzer that excels in identifying access points and channels while solving problems in 802.11a/b/g/n/ac networks in real time. This vital tool is tailored for experienced users, network professionals, and administrators, empowering them to enhance their wireless networks' efficiency, assess home or office Wi-Fi performance, pinpoint connected devices, measure transmission speeds, and optimize Wi-Fi channels for peak performance. Users benefit from a wealth of Wi-Fi network information, including access to hidden networks, and can take advantage of specialized features like monitor mode for thorough traffic analysis. Additionally, it offers visual representations of connected devices, keeps a catalog of available Wi-Fi devices, and performs speed tests. By using Acrylic Wi-Fi Professional, users receive automated recommendations to improve and refine their Wi-Fi network performance, ensuring seamless connectivity. Furthermore, leveraging its sophisticated capabilities can lead to a marked enhancement in your overall wireless experience, making it an indispensable tool for anyone serious about Wi-Fi management.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$55 - $75 /month/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Support Robotics

Date Founded

2017

Company Website

www.supportrobotics.com

Company Facts

Organization Name

Tarlogic Security

Date Founded

2011

Company Location

Spain

Company Website

www.tarlogic.com/en/cybersecurity-products/acrylic-wi-fi-professional/

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Categories and Features

Network Troubleshooting

Alerts / Escalation
Bandwidth Troubleshooting
Change Management
Configuration Management
Connectivity Management
Data Visualization
Historical Audit
Mobile Network Troubleshooting
Network Analysis
Network Monitoring

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