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What is Support Robotics?

Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.

What is AirMagnet?

Provides a detailed examination of various elements related to wireless connectivity, such as Wi-Fi coverage, performance indicators, roaming functions, interference obstacles, and security risks. It highlights urgent concerns that need immediate attention while offering a real-time assessment of the wireless network's status. Testing occurs from the viewpoint of the client, ensuring that access points remain unaffected throughout the process. Furthermore, it compiles an extensive inventory of all devices operating within the network space. The AirMagnet WiFi Analyzer PRO autonomously identifies and resolves many prevalent Wi-Fi performance challenges, security threats, and wireless weaknesses, empowering IT teams to quickly tackle issues encountered by users. This robust tool not only identifies throughput and connectivity problems but also uncovers device conflicts, signal multipath issues, and more, while integrating a comprehensive compliance reporting feature that meets standards such as PCI, SOX, and ISO. By optimizing the troubleshooting workflow, it significantly boosts network management efficiency and guarantees a more dependable user experience. Ultimately, this tool serves as an essential resource for maintaining optimal wireless network health and performance.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$55 - $75 /month/user
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone

Supported Platforms

Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Support Robotics

Date Founded

2017

Company Website

www.supportrobotics.com

Company Facts

Organization Name

NetAlly

Date Founded

2019

Company Location

United States

Company Website

www.netally.com/products/airmagnet-wifi-analyzer/

Categories and Features

Remote Support

Diagnostic Tools
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

WiFi Analyzers

Not specified

Categories and Features

WiFi Analyzers

Not specified

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