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What is Support Robotics?

Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.

What is CloudSignals?

CloudSignals offers round-the-clock monitoring of your Internet connection across all locations, alerting you instantly in the event of any disruptions. By adopting a proactive approach, you can tackle problems before your users even notice them. In an era where our reliance on the Internet is at an all-time high, WiFi has become critical not just for leisurely browsing, but also for essential services like security systems, business operations, lock boxes, environmental sensors, thermostats, streaming devices, audio systems, and telecommunication networks. Consequently, a reliable Internet connection has evolved from being merely a convenience to an essential requirement. Connectivity issues are often cited as one of the top reasons for guest dissatisfaction, making it vital to resolve them promptly to enhance the guest experience. By gaining deeper insights into connectivity performance, you and your team can significantly reduce troubleshooting time. In fact, for American travelers, access to the Internet and WiFi has emerged as the most important amenity, even overtaking traditional comforts like television and air conditioning. This evolution highlights the pressing need for unbroken connectivity to ensure both guest satisfaction and operational effectiveness. Ensuring robust Internet service not only enhances the guest experience but also supports the overall functionality of various essential services.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$55 - $75 /month/user
Free Trial Offered?
Free Version

Pricing Information

$1.99 per location per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Support Robotics

Date Founded

2017

Company Website

www.supportrobotics.com

Company Facts

Organization Name

Cloudinfocom

Company Location

United States

Company Website

www.cloudsignals.io

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Categories and Features

Business Performance Management

Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning

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