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What is Support Robotics?

Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.

What is ElevenOS?

ElevenOS software integrates effortlessly with high-end network infrastructures to enhance the guest authentication experience and improve Wi-Fi functionality on a grand scale. For over 15 years, Eleven has positioned itself as a leader in guest Wi-Fi management, earning the trust of prominent brands that connect millions of visitors each month. Prioritizing security, Eleven employs WPA2 encrypted connections utilizing the Wi-Fi certified Passpoint® standard. Its global cloud infrastructure features automatic translations for both language and currency, ensuring a personalized experience for users from different backgrounds. Recognized for its exceptional reliability and 24/7 support, this solution allows guests to access Wi-Fi instantly after a single authentication step, eliminating the need for cumbersome portals. Further enhancing security, Passpoint, also known as HotSpot 2.0, leverages 802.1x for user authentication on WPA2 encrypted networks, ensuring secure connections for guest and IoT devices within a dedicated private network designed for specific environments like hotels, apartments, or dormitories. In addition, Personal Area Networks (PANs) are created automatically upon each connection, which not only enhances the overall guest experience but also promotes seamless connectivity. This cutting-edge solution redefines the standards of secure and efficient internet access for a diverse range of users.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$55 - $75 /month/user
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Support Robotics

Date Founded

2017

Company Website

www.supportrobotics.com

Company Facts

Organization Name

Eleven

Date Founded

2002

Company Location

United States

Company Website

www.elevensoftware.com

Categories and Features

Remote Support

Diagnostic Tools
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

WiFi Analyzers

Not specified

Categories and Features

WiFi Analyzers

Not specified

WiFi Hotspot

Not specified

WiFi Marketing

Not specified

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Popular Alternatives

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