Support Robotics vs. HomeNetGuard

Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.

HomeNetGuard continuously oversees all devices connected to your network, examining for weak passwords while notifying you of any login attempts that utilize commonly used or easily guessed credentials on open ports. Furthermore, it promptly alerts you whenever an unfamiliar device joins your home network, enhancing your awareness of potential security breaches. The application also simplifies the process of adjusting your network settings, supporting various connection types such as VPNs or Ethernet. HomeNetGuard effectively retains a record of all devices that have previously connected to your network, ensuring you're always informed about any new access, thus enhancing your knowledge of who is interacting with your digital space. Additionally, the security scan feature operates automatically every 24 hours, but users can also manually activate it using the 'Scan Now' button located on the Home screen or within the Device details section. Each scan conducted by HomeNetGuard identifies devices that may be vulnerable due to open ports or weak passwords, promptly notifying you of these issues while providing actionable recommendations for resolving any detected security threats. With these robust capabilities, HomeNetGuard guarantees that your home network stays secure, effectively shielding it from unauthorized users and potential cyber threats. Moreover, the user-friendly interface ensures that even individuals with minimal technical knowledge can navigate and utilize its features effortlessly.