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Ratings and Reviews 1 Rating
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What is Support Robotics?
Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.
What is Homedale?
Gain an in-depth understanding of all available access points by examining their signal strengths, security protocols such as WEP, WPA, WPA2, and WPA3, network identifiers (SSIDs), BSSIDs, and vendor details that can be inferred from their MAC addresses, alongside channel specifics and supported data transmission rates. The information elements (IE) emitted by these access points are thoroughly assessed and presented in a user-friendly manner. Furthermore, you can monitor the signal strength of selected access points over time through a visual graph. With a simple right-click, you can also initiate data logging to a text file and take screenshots as needed. Delve into the usage trends of various Wi-Fi channels to identify the optimal channel for your network, and with another right-click, you can easily connect to or disconnect from any Wi-Fi/WLAN access point. A blue icon will display which access point you are currently using, providing clarity at a glance. This comprehensive overview not only enhances your network's efficiency but also guarantees a seamless connectivity experience for all users. Finally, by utilizing these features, you can make informed decisions to continuously improve your network setup.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$55 - $75 /month/user
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Support Robotics
Date Founded
2017
Company Website
www.supportrobotics.com
Company Facts
Organization Name
RunToSZ
Company Website
www.the-sz.com/products/homedale/
Categories and Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback