Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 1 Rating

Total
ease
features
design
support

Alternatives to Consider

  • Atera Reviews & Ratings
    3,150 Ratings
    Company Website
  • IPVanish Reviews & Ratings
    111 Ratings
    Company Website
  • ISL Light Remote Desktop Reviews & Ratings
    1,534 Ratings
    Company Website
  • Zoho Assist Reviews & Ratings
    2,002 Ratings
    Company Website
  • NinjaOne Reviews & Ratings
    4,254 Ratings
    Company Website
  • Sendbird Reviews & Ratings
    164 Ratings
    Company Website
  • ManageEngine OpManager Reviews & Ratings
    1,631 Ratings
    Company Website
  • ManageEngine EventLog Analyzer Reviews & Ratings
    191 Ratings
    Company Website
  • Phonexa Reviews & Ratings
    230 Ratings
    Company Website
  • Retool Reviews & Ratings
    566 Ratings
    Company Website

What is Support Robotics?

Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.

What is Homedale?

Gain an in-depth understanding of all available access points by examining their signal strengths, security protocols such as WEP, WPA, WPA2, and WPA3, network identifiers (SSIDs), BSSIDs, and vendor details that can be inferred from their MAC addresses, alongside channel specifics and supported data transmission rates. The information elements (IE) emitted by these access points are thoroughly assessed and presented in a user-friendly manner. Furthermore, you can monitor the signal strength of selected access points over time through a visual graph. With a simple right-click, you can also initiate data logging to a text file and take screenshots as needed. Delve into the usage trends of various Wi-Fi channels to identify the optimal channel for your network, and with another right-click, you can easily connect to or disconnect from any Wi-Fi/WLAN access point. A blue icon will display which access point you are currently using, providing clarity at a glance. This comprehensive overview not only enhances your network's efficiency but also guarantees a seamless connectivity experience for all users. Finally, by utilizing these features, you can make informed decisions to continuously improve your network setup.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$55 - $75 /month/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Support Robotics

Date Founded

2017

Company Website

www.supportrobotics.com

Company Facts

Organization Name

RunToSZ

Company Website

www.the-sz.com/products/homedale/

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Categories and Features

Popular Alternatives

Popular Alternatives

ScanFi Reviews & Ratings

ScanFi

Vikrant Waghmode
TamoGraph Reviews & Ratings

TamoGraph

TamoSoft
Tanaza Reviews & Ratings

Tanaza

TANAZA S.p.A