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What is Support Robotics?

Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.

What is Homedale?

Gain an in-depth understanding of all available access points by examining their signal strengths, security protocols such as WEP, WPA, WPA2, and WPA3, network identifiers (SSIDs), BSSIDs, and vendor details that can be inferred from their MAC addresses, alongside channel specifics and supported data transmission rates. The information elements (IE) emitted by these access points are thoroughly assessed and presented in a user-friendly manner. Furthermore, you can monitor the signal strength of selected access points over time through a visual graph. With a simple right-click, you can also initiate data logging to a text file and take screenshots as needed. Delve into the usage trends of various Wi-Fi channels to identify the optimal channel for your network, and with another right-click, you can easily connect to or disconnect from any Wi-Fi/WLAN access point. A blue icon will display which access point you are currently using, providing clarity at a glance. This comprehensive overview not only enhances your network's efficiency but also guarantees a seamless connectivity experience for all users. Finally, by utilizing these features, you can make informed decisions to continuously improve your network setup.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$55 - $75 /month/user
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone

Supported Platforms

Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Support Robotics

Date Founded

2017

Company Website

www.supportrobotics.com

Company Facts

Organization Name

RunToSZ

Company Website

www.the-sz.com/products/homedale/

Categories and Features

Remote Support

Diagnostic Tools
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

WiFi Analyzers

Not specified

Categories and Features

WiFi Analyzers

Not specified

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