Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • IPVanish Reviews & Ratings
    4.4 out of 5 stars 246 Ratings
    Company Website for IPVanish
  • NinjaOne Reviews & Ratings
    4.7 out of 5 stars 6,907 Ratings
    Company Website for NinjaOne
  • ISL Light Remote Desktop Reviews & Ratings
    4.6 out of 5 stars 1,608 Ratings
    Company Website for ISL Light Remote Desktop
  • ScreenMeet Reviews & Ratings
    4.5 out of 5 stars 36 Ratings
  • Admin By Request Endpoint Privilege Management Reviews & Ratings
    4.8 out of 5 stars 109 Ratings
    Company Website for Admin By Request Endpoint Privilege Management
  • SuperOps Reviews & Ratings
    4.5 out of 5 stars 297 Ratings
    Company Website for SuperOps
  • T-Mobile for Business Reviews & Ratings
    4.7 out of 5 stars 11 Ratings
    Company Website for T-Mobile for Business
  • Private Internet Access (PIA) Reviews & Ratings
    4.4 out of 5 stars 151 Ratings
    Company Website for Private Internet Access (PIA)
  • Oxylabs Reviews & Ratings
    4.2 out of 5 stars 1,216 Ratings
    Company Website for Oxylabs
  • Elecard Boro Reviews & Ratings
    4.7 out of 5 stars 9 Ratings
    Company Website for Elecard Boro

What is Support Robotics?

Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.

What is Iris?

Iris is a versatile framework designed for efficient data collection, focusing on the swift delivery of key performance indicators essential for effective network management. With a robust and scalable architecture, it tackles the prevalent challenges faced by internet service providers, successfully addressing a variety of operational issues. The system excels at generating insightful reports from large data sets, enabling users to derive meaningful interpretations from the information presented. As a comprehensive solution for network monitoring, Iris caters to both enterprise-level and carrier-grade networks, aiding them in their goal to maintain zero downtime and maximize performance efficiency. Utilizing sophisticated algorithmic methods for alert correlation and clustering, it allows for the early detection of potential problems within the development ecosystem. Additionally, Iris Home provides an economical and user-friendly alternative for monitoring residential networks, offering essential performance metrics for home internet connections while requiring minimal computing resources. This simplicity and accessibility make it an attractive option for everyday users who wish to improve their internet usage experience, ultimately bridging the gap between advanced technology and user-friendly applications. Consequently, Iris establishes itself as a vital tool for anyone looking to optimize their network performance, regardless of the scale of their operations.

Media

Media

Integrations Supported

Integrations Supported

SONIFI

API Availability

API Availability

Pricing Information

$55 - $75 /month/user
Free Trial Offered?

Pricing Information

$10 per month

Supported Platforms

SaaS
Android
iPhone

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Support Robotics

Date Founded

2017

Company Website

www.supportrobotics.com

Company Facts

Organization Name

Iris Network Systems

Company Location

South Africa

Company Website

irisns.com

Categories and Features

Remote Support

Diagnostic Tools
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

WiFi Analyzers

Not specified

Categories and Features

Data Management

Data Analysis
Data Integration
Data Quality Control

Network Management

Not specified

Popular Alternatives

Popular Alternatives

WiFi Explorer Reviews & Ratings

WiFi Explorer

Intuitibits