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What is Support Robotics?
Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.
What is Iris?
Iris is a versatile framework designed for efficient data collection, focusing on the swift delivery of key performance indicators essential for effective network management. With a robust and scalable architecture, it tackles the prevalent challenges faced by internet service providers, successfully addressing a variety of operational issues. The system excels at generating insightful reports from large data sets, enabling users to derive meaningful interpretations from the information presented. As a comprehensive solution for network monitoring, Iris caters to both enterprise-level and carrier-grade networks, aiding them in their goal to maintain zero downtime and maximize performance efficiency. Utilizing sophisticated algorithmic methods for alert correlation and clustering, it allows for the early detection of potential problems within the development ecosystem. Additionally, Iris Home provides an economical and user-friendly alternative for monitoring residential networks, offering essential performance metrics for home internet connections while requiring minimal computing resources. This simplicity and accessibility make it an attractive option for everyday users who wish to improve their internet usage experience, ultimately bridging the gap between advanced technology and user-friendly applications. Consequently, Iris establishes itself as a vital tool for anyone looking to optimize their network performance, regardless of the scale of their operations.
Integrations Supported
SONIFI
API Availability
Has API
API Availability
Has API
Pricing Information
$55 - $75 /month/user
Free Trial Offered?
Free Version
Pricing Information
$10 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Support Robotics
Date Founded
2017
Company Website
www.supportrobotics.com
Company Facts
Organization Name
Iris Network Systems
Company Location
South Africa
Company Website
irisns.com
Categories and Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Categories and Features
Data Management
Customer Data
Data Analysis
Data Capture
Data Integration
Data Migration
Data Quality Control
Data Security
Information Governance
Master Data Management
Match & Merge