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What is Support Robotics?

Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.

What is Iterative Billing?

Iterative Billing is an all-encompassing solution for billing and network management tailored specifically for internet service providers, WISPs, and WiFi hotspot operators, capable of supporting anywhere from a single hotspot to an impressive 9,378 customers within one account. This platform simplifies billing, invoicing, and collections by seamlessly integrating with multiple payment systems such as M-Pesa, MTN MoMo, Airtel Money, and Flutterwave, and provides quick service activation or suspension through its integrated RADIUS server, which features Change of Authorization (CoA) capabilities. It adeptly handles both MikroTik RouterOS versions 6 and 7, facilitating onboarding over VPN without needing public IP addresses, as well as managing Huawei OLTs and supporting remote management of customer routers via TR-069 protocols. Users also gain access to a Network Operations Center (NOC) monitor, an intricate network map, and robust double-entry accounting functionalities that include payroll and inventory management, alongside invoicing that complies with KRA eTIMS standards and customizable hotspot vouchers with branded captive portals. The user experience is further enhanced by a shared WhatsApp inbox that includes an AI assistant and AI-powered agents for troubleshooting routers and resetting WiFi connections. Additionally, dedicated operator applications are available on both iOS and Android platforms, complemented by a self-service app for subscribers to manage their accounts independently. Importantly, the pricing model is usage-based, which not only promotes affordability but also implements caps to mitigate any unexpected expenses. The versatility and comprehensive features of Iterative Billing make it an invaluable tool for service providers seeking to optimize their operations and enhance customer satisfaction.

Media

Media

Integrations Supported

Integrations Supported

CCR1016-12G
CCR1016-12S-1S+
CCR1036-8G-2S+
CCR1072-1G-8S+
CCR2004-16G-2S+
CCR2004-1G-12S+2XS
CCR2004-1G-2XS-PCIe
CCR2116-12G-4S+
Flutterwave
M-PESA
Pesapal
RB1100AHx4
RB1100AHx4 Dude Edition
RB2011UiAS-IN
RB2011UiAS-RM
RB2011iL-IN
RB2011iL-RM
RB2011iLS-IN
Razorpay
Stripe

API Availability

API Availability

Has API

Pricing Information

$55 - $75 /month/user
Free Trial Offered?

Pricing Information

$0.135/customer/month
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Support Robotics

Date Founded

2017

Company Website

www.supportrobotics.com

Company Facts

Organization Name

Iterative Billing

Date Founded

2024

Company Location

Kenya

Company Website

iterativebilling.com

Categories and Features

Remote Support

Diagnostic Tools
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

WiFi Analyzers

Not specified

Categories and Features

Billing and Provisioning

Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Self Service Portal
Service Order System
VoIP

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Globetek Infoway Pvt. Ltd.