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What is Support Robotics?

Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.

What is KisMAC?

An open-source application serves as a vital resource for collecting essential information about nearby WiFi networks. The KisMAC WiFi scanner not only identifies SSIDs but also displays connected clients and allows users to create WiFi maps, among other features. It has the capability to discover and analyze nearby wireless networks, including those that are hidden or secured. By providing access to clients' MAC addresses, IP addresses, and their corresponding signal strengths, you can accurately determine who is connected to your network. This software is crucial for identifying potential security weaknesses within your setup, enabling you to recognize areas that may need improvement. Using a WiFi scanner like KisMAC allows you to explore a variety of WiFi networks in your area, which includes concealed, cloaked, and restricted options. You can further investigate details such as the network name, MAC address, encryption type, channel, and signal strength to gain a comprehensive overview. Moreover, a WiFi sniffer application can assist in troubleshooting network problems and identifying possible unauthorized access attempts. Such tools are effective in monitoring and analyzing network usage, encompassing both internal and external clients, to ensure optimal performance and security. In summary, KisMAC stands out as an indispensable tool for anyone aiming to enhance their wireless network experience and maintain its integrity.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$55 - $75 /month/user
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone

Supported Platforms

Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Not specified

Company Facts

Organization Name

Support Robotics

Date Founded

2017

Company Website

www.supportrobotics.com

Company Facts

Organization Name

KisMAC

Company Website

kismac-ng.org

Categories and Features

Remote Support

Diagnostic Tools
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

WiFi Analyzers

Not specified

Categories and Features

WiFi Analyzers

Not specified

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