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What is Support Robotics?

Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.

What is Kismet?

Kismet is designed to work seamlessly with a variety of Wi-Fi and Bluetooth interfaces, certain software-defined radio (SDR) hardware such as the RTLSDR, and other specialized capture devices. It operates on Linux, OSX, and to some extent on Windows 10 via the WSL framework. On Linux, it is compatible with the majority of Wi-Fi cards, Bluetooth equipment, and additional hardware, while on OSX, it is effective with the built-in Wi-Fi interfaces; Windows 10 users can utilize it for remote captures as well. If you are keen on supporting Kismet, there are numerous ways to contribute financially, though such contributions are welcomed but not required. At its essence, Kismet is an open-source project. The recent updates to the Kismet codebase (Kismet-2018-Beta1 and later) have introduced plugins that improve the WebUI functionalities through enhancements in JavaScript and browser capabilities, along with the established C++ plugin architecture that permits extensions for low-level server functionalities. This advancement not only improves the overall user experience but also fosters a spirit of collaborative development among users and contributors. Ultimately, Kismet's evolution reflects a commitment to innovation and community engagement.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$55 - $75 /month/user
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone

Supported Platforms

Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Support Robotics

Date Founded

2017

Company Website

www.supportrobotics.com

Company Facts

Organization Name

Kismet

Company Website

www.kismetwireless.net

Categories and Features

Remote Support

Diagnostic Tools
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

WiFi Analyzers

Not specified

Categories and Features

WiFi Analyzers

Not specified

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