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What is Support Robotics?

Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.

What is LizardSystems Wi-Fi Scanner?

The Wi-Fi Scanner is an invaluable tool that enables users to detect visible wireless networks while providing comprehensive details about each one. It gathers various data points, including the network name (SSID), signal strength (RSSI), quality, MAC address (BSSID), channel, and both maximum and achievable data rates, along with security information. This application is particularly useful for everyday users who want to evaluate the signal strength across their home networks or find the most effective locations for their access points to optimize signal quality. By using the Wi-Fi Scanner, individuals can also examine the distribution of wireless networks by channel and select the least congested bandwidth, which can lead to a noticeable improvement in connection speed. Additionally, this tool serves as a critical asset for corporate network administrators, assisting them with configuration, planning, and overseeing security protocols for business wireless networks to maintain a strong and secure infrastructure. Moreover, its broad array of features makes it indispensable for anyone aiming to improve their wireless connectivity and ensure a more reliable internet experience. Ultimately, the Wi-Fi Scanner stands out as a key resource that enhances both personal and professional networking capabilities.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$55 - $75 /month/user
Free Trial Offered?
Free Version

Pricing Information

$99.95 one-time payment
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Support Robotics

Date Founded

2017

Company Website

www.supportrobotics.com

Company Facts

Organization Name

LizardSystems

Company Website

lizardsystems.com/wi-fi-scanner/

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Categories and Features

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