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What is Support Robotics?

Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.

What is Mavoco CMP?

MAVOCO’s Connectivity Management Platform (CMP) is recognized as the leading carrier-grade solution for connectivity service providers who wish to offer IoT connectivity services effectively and profitably. By automating the critical workflows that mobile network operators (MNOs) require to create, implement, and monetize IoT connectivity services, the MAVOCO CMP significantly enhances operational efficiency. Our all-encompassing BSS stack is specifically designed to address the unique low ARPU/high-volume challenges of the IoT market, ensuring a streamlined and cost-effective structure. The platform’s multitenancy and overlay capabilities allow for effortless interoperability between MNOs, enabling seamless network switching across multiple countries, which is particularly advantageous for MNO groups and alliance partners looking for economical solutions. Connectivity service providers, resellers, and enterprises benefit from a user-friendly self-care interface that simplifies SIM ordering, activation, and offers a fully automated lifecycle management experience. Moreover, real-time monitoring, alert notifications, and proactive maintenance practices lead to notable decreases in operational costs. Enhanced self-service diagnostics and troubleshooting features further reduce the volume of customer support queries, which ultimately boosts customer satisfaction and loyalty. This holistic strategy firmly establishes MAVOCO as a frontrunner in the rapidly changing IoT connectivity arena, and our commitment to innovation ensures that we remain at the forefront of industry advancements.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$55 - $75 /month/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Support Robotics

Date Founded

2017

Company Website

www.supportrobotics.com

Company Facts

Organization Name

Mavoco

Company Location

Austria

Company Website

mavoco.com/for-csps/

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Categories and Features

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