Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
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What is Support Robotics?
Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.
What is Mavoco CMP?
MAVOCO’s Connectivity Management Platform (CMP) is recognized as the leading carrier-grade solution for connectivity service providers who wish to offer IoT connectivity services effectively and profitably. By automating the critical workflows that mobile network operators (MNOs) require to create, implement, and monetize IoT connectivity services, the MAVOCO CMP significantly enhances operational efficiency. Our all-encompassing BSS stack is specifically designed to address the unique low ARPU/high-volume challenges of the IoT market, ensuring a streamlined and cost-effective structure. The platform’s multitenancy and overlay capabilities allow for effortless interoperability between MNOs, enabling seamless network switching across multiple countries, which is particularly advantageous for MNO groups and alliance partners looking for economical solutions. Connectivity service providers, resellers, and enterprises benefit from a user-friendly self-care interface that simplifies SIM ordering, activation, and offers a fully automated lifecycle management experience. Moreover, real-time monitoring, alert notifications, and proactive maintenance practices lead to notable decreases in operational costs. Enhanced self-service diagnostics and troubleshooting features further reduce the volume of customer support queries, which ultimately boosts customer satisfaction and loyalty. This holistic strategy firmly establishes MAVOCO as a frontrunner in the rapidly changing IoT connectivity arena, and our commitment to innovation ensures that we remain at the forefront of industry advancements.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$55 - $75 /month/user
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Support Robotics
Date Founded
2017
Company Website
www.supportrobotics.com
Company Facts
Organization Name
Mavoco
Company Location
Austria
Company Website
mavoco.com/for-csps/
Categories and Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback