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What is Support Robotics?

Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.

What is NetSpot?

NetSpot stands out as the sole application designed for conducting wireless site surveys, Wi-Fi analysis, and troubleshooting specifically on Mac OS X. The user-friendly NetSpot 2 is available for free and simplifies the process of performing extensive wireless site surveys on any Mac operating with Mac OS X 10.10 or newer versions. It is compatible with any 802.11 network, making it a versatile choice for users. As the premier native software for wireless site surveys on Mac, it allows users to quickly upload an area map or office layout to initiate their network site survey. With just a few easy steps, NetSpot can swiftly detect wireless signals as users move around to gather Wi-Fi data. This functionality enables you to analyze radio signal leakages, identify sources of noise, map channel usage, and locate the most effective access points, among other capabilities. Overall, NetSpot provides a comprehensive solution for those looking to optimize their wireless network performance.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$55 - $75 /month/user
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version

Supported Platforms

SaaS
Android
iPhone

Supported Platforms

Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Support Robotics

Date Founded

2017

Company Website

www.supportrobotics.com

Company Facts

Organization Name

NetSpot

Date Founded

2017

Company Location

Spain

Company Website

netspotapp.com

Categories and Features

Remote Support

Diagnostic Tools
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

WiFi Analyzers

Not specified

Categories and Features

Speed Test

Not specified

WiFi Analyzers

Not specified

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