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What is Support Robotics?

Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.

What is Network Analyzer?

Network Analyzer is a streamlined alternative to Network Analyzer Pro, crafted for in-depth network diagnostics, local area network (LAN) scanning, and troubleshooting tasks. This application aids users in pinpointing various problems related to their wifi network setup and Internet access through an array of diagnostic tools. It includes a swift wifi device discovery feature that displays all devices on the LAN by their names and addresses, facilitating effective network oversight. Users can also check the accessibility of any device via the integrated ping tool, an essential resource for resolving connectivity challenges. The app is rich in relevant data concerning both wifi and cellular connections, offering insights such as round trip delay tests in addition to the server's IP address and hostname. It provides exhaustive information about wifi networks, including SSID, BSSID, and both IPv4 and IPv6 addresses along with their subnet masks, as well as critical cellular data like IP address, network carrier, and mobile country and network codes. Ultimately, Network Analyzer proves to be an indispensable asset for individuals seeking to enhance their network efficiency and tackle connectivity issues with precision, ensuring a smoother online experience. In a world where connectivity is crucial, having such a reliable tool at your fingertips can make all the difference.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$55 - $75 /month/user
Free Trial Offered?

Pricing Information

$3.99 one-time payment
Free Version

Supported Platforms

SaaS
Android
iPhone

Supported Platforms

Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Support Robotics

Date Founded

2017

Company Website

www.supportrobotics.com

Company Facts

Organization Name

Techet

Company Website

techet.net/netanalyzer

Categories and Features

Remote Support

Diagnostic Tools
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

WiFi Analyzers

Not specified

Categories and Features

WiFi Analyzers

Not specified

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