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What is Support Robotics?

Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.

What is Plume?

Conventional routers, mesh WiFi systems, and WiFi extenders frequently fall short in delivering a consistent WiFi speed that keeps pace with the changing demands of home environments. To address this issue, we introduced HomePass, an innovative solution aimed at improving all facets of the home network while adapting to life’s transformations. At the core of this all-encompassing system is an exceptional and reliable WiFi connection, enabled by cutting-edge, cloud-based technology that adjusts effortlessly. Users also enjoy simplified management of both device and user access, advanced AI-powered security features, enhanced data visibility and protection, WiFi motion sensing functionalities, and a range of future services we anticipate providing. By adopting HomePass, you can greatly improve the experience of your subscribers with a versatile suite of Smart Home Services that constantly optimizes and evolves for the modern connected household. Moreover, to deepen your understanding of and interaction with your subscriber community, utilize Harvest to uncover trends, derive valuable insights, and execute unprecedented actions. This powerful combination not only strengthens your network but also cultivates a more meaningful relationship with users through tailored services and insights, ultimately enhancing user satisfaction and engagement.

Media

Media

Integrations Supported

Integrations Supported

CDG Elements

API Availability

API Availability

Pricing Information

$55 - $75 /month/user
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Support Robotics

Date Founded

2017

Company Website

www.supportrobotics.com

Company Facts

Organization Name

Plume Design

Date Founded

2015

Company Location

United States

Company Website

www.plume.com

Categories and Features

Remote Support

Diagnostic Tools
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

WiFi Analyzers

Not specified

Categories and Features

AI Cybersecurity

Not specified

IoT

Not specified

IoT Security

Not specified

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