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What is Support Robotics?

Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.

What is Speed Test WiFi Analyzer?

Sophisticated solutions for network testing and analysis are offered across a range of technologies, including WiFi, Ethernet, 4G/LTE, and 5G/NR. These innovative tools enable users to conduct Internet and iPerf3 speed tests while delivering a thorough analysis of wireless coverage from all angles. Users benefit from WiFi scanning features and channel mapping, which includes the decoding of beacon signal Information Elements. Furthermore, a LAN device scanner is available to help users pinpoint all devices currently connected to their network. The functionalities for both Internet and iPerf3 incorporate server and client options, ensuring comprehensive testing capabilities. Additionally, users can obtain simultaneous results for ping, DNS, and HTTP latency from various servers, with customizable load settings to suit different testing needs. Continuous monitoring for uptime is conducted 24/7, allowing for the identification of any outages or performance issues quickly. Wireless network coverage can be thoroughly evaluated in diverse settings such as residences, workplaces, or large event spaces. The integration of Internet and iPerf3 speed testing, along with WiFi analysis and simultaneous load testing for ping, DNS, and HTTP, equips users with valuable insights into their network performance. Detailed performance metrics are provided for both the overall network and specific locations, yielding immediate results that do not necessitate any prior setup, uploads, or management of floor plans. In addition to comprehensive statistics covering aspects like RSSI, physical speed, and local as well as Internet ping times, the platform is designed to be user-friendly and easy to navigate without requiring floor plans, thus ensuring a smooth user experience. This ease of use is crucial for both novice and experienced users looking to optimize their network performance efficiently.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$55 - $75 /month/user
Free Trial Offered?

Pricing Information

$23 one-time payment
Free Version

Supported Platforms

SaaS
Android
iPhone

Supported Platforms

Android

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Support Robotics

Date Founded

2017

Company Website

www.supportrobotics.com

Company Facts

Organization Name

analiti

Company Location

United States

Company Website

analiti.com

Categories and Features

Remote Support

Diagnostic Tools
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

WiFi Analyzers

Not specified

Categories and Features

Speed Test

Not specified

WiFi Analyzers

Not specified

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