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Ratings and Reviews 0 Ratings
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What is Support Robotics?
Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.
What is Speed Test WiFi Analyzer?
Sophisticated solutions for network testing and analysis are offered across a range of technologies, including WiFi, Ethernet, 4G/LTE, and 5G/NR. These innovative tools enable users to conduct Internet and iPerf3 speed tests while delivering a thorough analysis of wireless coverage from all angles. Users benefit from WiFi scanning features and channel mapping, which includes the decoding of beacon signal Information Elements. Furthermore, a LAN device scanner is available to help users pinpoint all devices currently connected to their network. The functionalities for both Internet and iPerf3 incorporate server and client options, ensuring comprehensive testing capabilities. Additionally, users can obtain simultaneous results for ping, DNS, and HTTP latency from various servers, with customizable load settings to suit different testing needs. Continuous monitoring for uptime is conducted 24/7, allowing for the identification of any outages or performance issues quickly. Wireless network coverage can be thoroughly evaluated in diverse settings such as residences, workplaces, or large event spaces. The integration of Internet and iPerf3 speed testing, along with WiFi analysis and simultaneous load testing for ping, DNS, and HTTP, equips users with valuable insights into their network performance. Detailed performance metrics are provided for both the overall network and specific locations, yielding immediate results that do not necessitate any prior setup, uploads, or management of floor plans. In addition to comprehensive statistics covering aspects like RSSI, physical speed, and local as well as Internet ping times, the platform is designed to be user-friendly and easy to navigate without requiring floor plans, thus ensuring a smooth user experience. This ease of use is crucial for both novice and experienced users looking to optimize their network performance efficiently.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
$55 - $75 /month/user
Free Trial Offered?
Free Version
Pricing Information
$23 one-time payment
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Support Robotics
Date Founded
2017
Company Website
www.supportrobotics.com
Company Facts
Organization Name
analiti
Company Location
United States
Company Website
analiti.com
Categories and Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback