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What is SurgePoint?

SurgePoint represents a state-of-the-art solution for managing reputation and marketing that helps enterprises secure more 5-star ratings, build trust, and boost their income by optimizing the management of review and referral initiatives while integrating feedback from key platforms like Google, Facebook, and Yelp into a single dashboard. The platform automates the solicitation of reviews after customer interactions, freeing businesses from the tedious task of manually gathering feedback, while compiling all reviews into a comprehensive reputation dashboard that makes it easier to oversee, respond to, and manage online reputation. Additionally, SurgePoint equips businesses with tools to automate referral requests at crucial junctures, enabling them to evaluate campaign effectiveness through real-time analytics and utilize AI-driven insights to identify patterns in customer sentiments, thereby enhancing services in response to feedback. Moreover, it offers follow-up reminders that encourage repeat business and strengthen customer loyalty, along with seamless compatibility with widely-used CRMs, allowing organizations to quickly implement customized campaigns that resonate with their target audience. By leveraging this advanced platform, businesses can significantly improve their online visibility, foster customer engagement, and accelerate growth in an increasingly competitive landscape, ultimately positioning themselves for long-term success. Thus, SurgePoint not only enhances operational efficiency but also empowers businesses to cultivate stronger relationships with their customers.

What is ReviewIgnite?

ReviewIgnite focuses on managing online reputations, helping businesses leverage customer reviews to boost their brand image, expand their audience, and drive sales growth. Our all-encompassing platform is equipped with an intuitive dashboard that allows clients to monitor reviews, request new feedback, respond to reviews, and manage their social media profiles and local listings effortlessly in one location. Companies can efficiently track customer sentiments across leading review sites and social media platforms like Google, Yelp, and Facebook, which can be accessed from any device at any time. By simplifying the review management process, ReviewIgnite allows teams to receive alerts for new reviews, reply promptly, and analyze customer feedback comprehensively. This leads to notable improvements in service delivery, brand reputation, and overall profitability. Our dedicated support is just a click or phone call away, ensuring that help is always accessible. Furthermore, we prioritize building strong partnerships with our clients, as we believe this collaboration is vital to achieving optimal outcomes in their reputation management efforts. With ReviewIgnite, businesses not only enhance their online presence but also foster meaningful connections with their customers.

Media

Media

Integrations Supported

Facebook
Tripadvisor
Yelp
Angi
Google
Google Business Profile
Healthgrades
Housecall Pro
HubSpot CRM
Jobber
Mindbody
Salesforce
ServiceTitan
Zendesk
Zoho CRM

Integrations Supported

Facebook
Tripadvisor
Yelp
Angi
Google
Google Business Profile
Healthgrades
Housecall Pro
HubSpot CRM
Jobber
Mindbody
Salesforce
ServiceTitan
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SurgePoint

Company Website

www.thesurgepoint.com

Company Facts

Organization Name

ReviewIgnite

Date Founded

2017

Company Location

United States

Company Website

reviewignite.com

Categories and Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Categories and Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

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