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What is SurgyOne?

SurgyOne is a comprehensive hospital information system (HIS) and electronic health record (EHR) designed to unify various processes, including outpatient (OPD), inpatient (IPD), emergency services, laboratory, pharmacy, and billing, all centered around a single patient record. It supports a range of essential activities such as patient admissions, bed management, clinical documentation, laboratory task oversight, pharmacy inventory management, and billing processes for both outpatient and inpatient services, while also managing insurance claims and interactions with third-party administrators (TPAs). Additionally, the system incorporates an AI-driven assistant that empowers staff to swiftly access patient records and automate repetitive tasks, enhancing overall efficiency. Key features include role-based access controls, detailed audit trails, compatibility with FHIR R4 standards, workflows aligned with ABDM and NHCX guidelines, and adherence to DPDP regulations, making it suitable for NABH accreditation. Targeted towards hospitals and healthcare networks, SurgyOne also offers seamless integration with other Surgy products, hospital management systems, medical devices, laboratory and radiology equipment, insurance companies, government platforms, and finance and HR software solutions. By providing such a holistic approach, SurgyOne significantly improves the operational workflow for healthcare providers while ultimately elevating the quality of patient care. This interconnected system not only simplifies processes but also promotes a collaborative environment for healthcare teams.

What is SurgyCRM?

SurgyCRM is an innovative cloud-based customer relationship management solution crafted specifically for hospitals to adeptly manage patient inquiries and improve engagement throughout the care continuum. This comprehensive platform merges multiple communication channels—such as websites, chatbots, call centers, WhatsApp, walk-ins, and referrals—into a single, shared inbox that allows for assignment, follow-up, source tracking, and conversion metrics that correspond with hospital information system records. Teams can set care-journey milestones, automate WhatsApp reminders, manage doctor and partner referrals, and collect feedback via QR codes, which are all tracked as tickets. An efficient bilingual chatbot on the website captures inquiries and generates leads, while features like role- and branch-based access, audit trails, and dashboards ensure smooth operations across various locations. Furthermore, a mobile field app enables the documentation of referral visits, guaranteeing that all interactions are systematically recorded. SurgyCRM is designed for hospitals and healthcare organizations, providing seamless integration with existing HIS/HMS platforms through APIs or scheduled data synchronization, and it can also accept data input via spreadsheet imports to accommodate diverse operational needs. This versatile solution is offered as a multi-tenant software-as-a-service platform, promoting collaborative use among a range of stakeholders, thereby enhancing overall efficiency in patient management. Ultimately, SurgyCRM not only streamlines processes but also fosters improved communication and collaboration within healthcare teams.

Media

Media

Integrations Supported

Integrations Supported

WhatsApp

API Availability

API Availability

Pricing Information

$20
Annual subscription priced per hospital; the final fee varies by selected modules, number of sites, user-volume tiers, and implementation scope. Full white-label branding is a separately priced option.
Free Trial Offered?

Pricing Information

$50
Annual subscriptions are scoped per hospital based on selected modules and deployment needs. A custom root domain, branded transactional emails, or a brand-owned Android app listing may incur additional charges.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Surgy Innovation Labs

Date Founded

2020

Company Location

India

Company Website

surgy.health/

Company Facts

Organization Name

Surgy Innovation Labs

Date Founded

2020

Company Location

India

Company Website

surgy.health/products/surgy-crm

Categories and Features

Hospital Management

Not specified

Categories and Features

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