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What is Survey Back Office?

Our primary focus is on providing outstanding project management services specifically designed for survey research organizations. What sets us apart from our competitors is our unwavering commitment to customer-oriented solutions, which emphasizes clarity and transparency in our practices to build lasting partnerships. Clients are empowered to effortlessly create and share branded links with their customers and vendors, whether they are directing traffic to their own end pages or those of their chosen panel providers. Research firms can choose to conduct studies utilizing their own respondent panels or by partnering with external panel vendors, granting them valuable flexibility. Our platform offers real-time insights into redirections, including information on completed surveys, disqualified entries, and fulfilled quotas. Furthermore, users have the capability to create and manage their own panels, thereby overseeing the entire business process cycle efficiently. Since our inception in 2012, Survey Back Office has positioned itself as a reliable ally within the survey research sector, consistently providing project management solutions tailored to the unique needs of our clients. We embarked on this journey by crafting a robust project management tool for survey research in 2012, ultimately developing a portal that caters to both new and established survey research entities. Looking ahead, we are committed to continuously enhancing our services to adapt to the evolving landscape of this dynamic industry, ensuring that we always meet the changing demands of our clientele. Our dedication to innovation and improvement remains at the forefront of our mission as we strive to support our clients in achieving their research goals.

What is SmartInterview?

SmartInterview is a digital platform that focuses on the creation of surveys and conducting market research, allowing users to craft questionnaires, collect responses, and analyze findings with ease. It supports various question formats, including multiple-choice, rating scales, NPS, matrix, and open-ended questions, while also featuring sophisticated options like logic, branching, quotas, and screening criteria. Utilizing AI technology, users can develop surveys tailored to their specific research goals and receive open-ended feedback via text or voice, enhanced by AI-generated follow-up questions. The platform includes robust visualization tools such as real-time charts, filters, cross-tabulation analysis, satisfaction metrics, and AI-driven thematic insights accompanied by quotes from respondents. Teams are able to export their results in formats such as Excel or CSV and can share interactive dashboards with stakeholders for better collaboration. Furthermore, SmartInterview supports multilingual surveys, making it an excellent resource for brand managers, marketing teams, insights professionals, research organizations, startups, and nonprofits involved in studies about customers, employees, or market trends. This adaptability ensures that SmartInterview meets a broad range of research requirements across various industries, helping users derive meaningful insights from their data. Ultimately, the platform streamlines the research process, making it more efficient and user-friendly for a diverse clientele.

Media

Media

No images available

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

CHF 45/month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Survey Back Office

Date Founded

2015

Company Location

India

Company Website

surveybackoffice.com

Company Facts

Organization Name

Pulse Partners Sàrl (SmartInterview)

Date Founded

2024

Company Location

Switzerland

Company Website

smartinterview.ai

Categories and Features

Survey

Not specified

Categories and Features

Survey

Not specified

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