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What is Survey360?

In the fiercely competitive landscape of global business today, the quest to attract new clientele while enhancing loyalty among current customers poses significant challenges. Contact centers are key players in achieving remarkable outcomes in this arena. But how can one effectively assess this situation? Pointel Survey360 streamlines the survey process, enabling the creation and execution of surveys to gather invaluable customer feedback and experience insights. This tool provides precise, comprehensive data regarding customer expectations and the performance of contact centers. The swift analysis of this information is instrumental in both retaining existing customers and acquiring new ones. Additionally, Pointel Survey360 has received the prestigious Gold Award for Most Innovative Technology at the 17th Contact Center World Awards, highlighting its excellence amidst a competitive field of over 2000 participants from 80 countries in the contact center sector. This recognition underscores the significant impact Survey360 can have on improving customer engagement and satisfaction.

What is Brew Survey?

Brew Survey is an adaptable mobile app that facilitates the collection of customer feedback, market research, and lead generation, all while functioning offline, which means it can be utilized in any location at any time. This application supports data collection across a variety of devices, including iPhones, iPads, Android smartphones, and tablets, taking full advantage of its offline capabilities. Users can easily create professional-looking forms via the Brew Survey dashboard, even those without any programming skills. The offline functionality allows users to conduct surveys and gather information without needing an internet connection, streamlining the process significantly. Businesses leveraging this feedback tool can gain critical insights into customer preferences, which can aid in refining services and enhancing the overall customer experience. Additionally, the incorporation of Skip Logic greatly enhances the survey experience by allowing for tailored paths for each participant, ensuring the survey is both engaging and interactive. Known also as "conditional branching" or "branch logic," this feature adjusts the survey route based on previous answers, thereby providing a customized experience for respondents. Brew Survey not only serves as a vital resource for businesses aiming to improve their data collection techniques but also fosters deeper interactions with their customers, making it a must-have for any organization. Moreover, its user-friendly design and flexible features empower businesses to adapt their survey strategies effectively, ensuring they stay responsive to customer needs.

Media

Media

Integrations Supported

Salesforce

Integrations Supported

Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$10 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pointel

Date Founded

1999

Company Location

United States

Company Website

www.pointel.com

Company Facts

Organization Name

BaseMobility

Company Location

India

Company Website

brewsurvey.com

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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