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What is Survey360?

In the fiercely competitive landscape of global business today, the quest to attract new clientele while enhancing loyalty among current customers poses significant challenges. Contact centers are key players in achieving remarkable outcomes in this arena. But how can one effectively assess this situation? Pointel Survey360 streamlines the survey process, enabling the creation and execution of surveys to gather invaluable customer feedback and experience insights. This tool provides precise, comprehensive data regarding customer expectations and the performance of contact centers. The swift analysis of this information is instrumental in both retaining existing customers and acquiring new ones. Additionally, Pointel Survey360 has received the prestigious Gold Award for Most Innovative Technology at the 17th Contact Center World Awards, highlighting its excellence amidst a competitive field of over 2000 participants from 80 countries in the contact center sector. This recognition underscores the significant impact Survey360 can have on improving customer engagement and satisfaction.

What is InfoWiz?

InfoWiz® survey software presents an accessible and intuitive solution for evaluating the satisfaction of diverse groups, such as customers, employees, students, and patients. It facilitates the entire journey—from crafting a questionnaire to collecting responses and delivering detailed statistical reports—all achievable at the click of a button. By leveraging InfoWiz®, organizations can consistently measure the satisfaction and expectations of their clientele and workforce, enabling them to make informed improvements. The online forms created with InfoWiz® are designed to work seamlessly on PCs, tablets, and smartphones, ensuring a user-friendly experience for respondents. Whether you opt for conventional paper surveys or digital alternatives, you have the flexibility to customize your method to suit your audience and enhance participation rates. This adaptability allows for efficient surveys aimed at customer satisfaction, employee involvement, guest opinions, patient experiences, and more, guaranteeing valuable insights for ongoing improvements. Furthermore, with InfoWiz®, you not only optimize the survey process but also elevate the quality of the feedback collected, ultimately contributing to a better understanding of stakeholder needs. The combination of affordability and user-friendliness makes InfoWiz® a valuable asset for any organization looking to enhance their survey capabilities.

Media

Media

Integrations Supported

Salesforce

Integrations Supported

Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pointel

Date Founded

1999

Company Location

United States

Company Website

www.pointel.com

Company Facts

Organization Name

Infonautics

Date Founded

1995

Company Location

Switzerland

Company Website

www.infowiz.ch/indexen.htm

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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