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What is Survey360?

In the fiercely competitive landscape of global business today, the quest to attract new clientele while enhancing loyalty among current customers poses significant challenges. Contact centers are key players in achieving remarkable outcomes in this arena. But how can one effectively assess this situation? Pointel Survey360 streamlines the survey process, enabling the creation and execution of surveys to gather invaluable customer feedback and experience insights. This tool provides precise, comprehensive data regarding customer expectations and the performance of contact centers. The swift analysis of this information is instrumental in both retaining existing customers and acquiring new ones. Additionally, Pointel Survey360 has received the prestigious Gold Award for Most Innovative Technology at the 17th Contact Center World Awards, highlighting its excellence amidst a competitive field of over 2000 participants from 80 countries in the contact center sector. This recognition underscores the significant impact Survey360 can have on improving customer engagement and satisfaction.

What is My-Survey?

My-Survey is a cutting-edge survey platform designed to help organizations develop and tailor surveys for a wide range of purposes. Its powerful algorithm supports not only the assessment of individual surveys but also the collection of aggregated scores from various surveys. Surveys can be sent out to key clients listed in the HR Tools Client Contact Database or to any other email addresses provided by the survey creator. Each survey offers customization options to align with the company's branding, and the creator can also personalize both the initial email communication to recipients and the follow-up message after survey completion. Leveraging My-Survey for comprehensive 360-degree feedback can bring substantial benefits to both the participants and their employer. This approach enhances the alignment between critical job competencies, behaviors, and values, leading to improved overall performance and nurturing a culture of ongoing improvement within the organization. Moreover, the valuable insights obtained from these surveys can inform and shape training and development strategies, ensuring that employees receive the support they need to excel. Engaging with My-Survey thus represents a strategic investment in organizational growth and employee satisfaction.

Media

Media

Integrations Supported

Salesforce

Integrations Supported

Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pointel

Date Founded

1999

Company Location

United States

Company Website

www.pointel.com

Company Facts

Organization Name

HR Tools

Date Founded

2013

Company Location

Australia

Company Website

www.hrtools.com.au/my-survey/

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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