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What is SurveyLab?

SurveyLab is a web-based survey tool designed for various departments such as Customer Experience, Marketing, Human Resources, and Digital teams. With a user base exceeding 85,000 clients across 65 countries, it provides features like real-time feedback, multi-user and multi-language capabilities, in addition to sophisticated analytical tools, branding options, and seamless integration. The platform fully supports a range of survey types, including Customer Satisfaction Surveys (NPS, CES), Market Research, 360 Feedback, and Employee Satisfaction, making it a versatile choice for organizations looking to gather insights and improve their services. This comprehensive functionality enables teams to effectively analyze and act upon valuable feedback from their target audiences.

What is Lakmoos?

Our AI systems demonstrate accuracy rates that rival those of human participants. We undertook a pre-registered study to assess the alignment of our AI responses with those of human subjects, facilitating a comprehensive comparison. Rather than waiting for our competitors to finalize the parameters of their initial surveys, our approach allows for the execution of multiple surveys concurrently. What distinguishes us from other AI solutions is our sophisticated multi-layered architecture, which establishes strong barriers between various data streams. Your data is kept confidential and is never disclosed to other clients, ensuring privacy. By merging behavioral science with artificial intelligence, we provide a distinctive perspective on data analysis. This adaptable model allows us to connect with demographics that may typically be difficult to reach. Unlike human respondents, who may neglect to engage with your surveys, our AI remains perpetually accessible for interaction. The research potential of AI is vast, offering remarkable opportunities, though challenges in implementation exist. Our dedication is to enhance traditional research techniques with AI solutions that are both timely and secure. By the year 2030, we aspire to replace 20% of conventional surveys with real-time insights, which will drastically cut research costs and save millions of hours spent on fieldwork globally each year. This shift not only promises increased efficiency but also lays the groundwork for innovative research methodologies that have the potential to transform the industry landscape. As we progress, we anticipate that our advancements will create new possibilities for researchers to explore uncharted territories in their studies.

Media

Media

Integrations Supported

Dropbox
FreshMail
Google Analytics
GraphQL
LiveChat
Mailchimp
SALESmanago
Salesforce
Slack
Stackreaction
Zendesk

Integrations Supported

Dropbox
FreshMail
Google Analytics
GraphQL
LiveChat
Mailchimp
SALESmanago
Salesforce
Slack
Stackreaction
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$49.00/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SurveyLab

Date Founded

2009

Company Location

Poland

Company Website

www.surveylab.com

Company Facts

Organization Name

Lakmoos

Company Location

Czechia

Company Website

lakmoos.com

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Forms Automation

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

NPS

Polling

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Phone Polling
Presentation Tools
Q & A
SMS Polling
Skip Logic
Supports Audio / Images / Video

Pre-employment Testing

Aptitude Testing
Candidate Comparison
Candidate Management
Customizable Tests
Online Testing
Personality Testing
Pre-made Test Library
Real Time Reporting
Skill Testing
Test Authoring
Workflow Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

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