SurveyLab
4.8 out of 5 starsSogolytics
4.7 out of 5 starsRatings and Reviews 13 Ratings
Ratings and Reviews 869 Ratings
What is SurveyLab?
SurveyLab is a web-based survey tool designed for various departments such as Customer Experience, Marketing, Human Resources, and Digital teams. With a user base exceeding 85,000 clients across 65 countries, it provides features like real-time feedback, multi-user and multi-language capabilities, in addition to sophisticated analytical tools, branding options, and seamless integration. The platform fully supports a range of survey types, including Customer Satisfaction Surveys (NPS, CES), Market Research, 360 Feedback, and Employee Satisfaction, making it a versatile choice for organizations looking to gather insights and improve their services. This comprehensive functionality enables teams to effectively analyze and act upon valuable feedback from their target audiences.
What is Sogolytics?
Sogolytics is a comprehensive experience management platform that empowers organizations to gather, analyze, and leverage data from both employees and customers to foster business expansion. Companies from various sectors utilize Sogolytics to monitor interactions across all customer and employee touchpoints. The platform's advanced reporting features provide instantaneous, actionable insights that are crucial for identifying and addressing potential issues before they escalate.
SogoCX enhances all dimensions of customer experience, leading to higher conversion rates, streamlined data management, and deeper insights into customer behavior, which ultimately boosts return on investment. With SogoCX, organizations can effectively assess essential metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), facilitating a more refined understanding of their clientele.
Meanwhile, SogoEX is specifically designed to assist organizations in gathering and utilizing data to enhance employee engagement and minimize turnover rates. This platform empowers HR teams and leadership to implement organizational improvements by facilitating real-time feedback collection and fostering a culture of engagement among employees, thus paving the way for a more motivated workforce.
Integrations Supported
Google Analytics
Mailchimp
Salesforce
Slack
Zendesk
Dropbox
Integrations Supported
Google Analytics
Mailchimp
Salesforce
Slack
Zendesk
Asana
Facebook
Gmail
Google Calendar
API Availability
API Availability
Has API
Pricing Information
$49.00/month
Free Version
Free Trial Offered?
Pricing Information
Free Pro plan: Free for life
Pro plan: $39/month or $469/year
Pro Max plan: $49/month or $589/year
Enterprise plans: Call for pricing, +1 (800) 646-0520
SogoCX and SogoEX: Call for pricing, +1 (800) 646-0520
Pro plan: $39/month or $469/year
Pro Max plan: $49/month or $589/year
Enterprise plans: Call for pricing, +1 (800) 646-0520
SogoCX and SogoEX: Call for pricing, +1 (800) 646-0520
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Supported Platforms
SaaS
Android
iPhone
iPad
Mac
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SurveyLab
Date Founded
2009
Company Location
Poland
Company Website
www.surveylab.com
Company Facts
Organization Name
Sogolytics
Date Founded
2009
Company Location
United States
Company Website
www.sogolytics.com
Categories and Features
360 Degree Feedback
Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Customer Experience
Action Management
Analytics
Dashboard
Feedback Management
Multi-Channel Collection
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
360 Degree Feedback
Analytics
Feedback Collection
Survey Management
Employee Survey
Not specified
Forms Automation
Collaboration
Drag & Drop
Text Editing
Market Research
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Sample Management
Statistical Analysis
Survey Management
NPS
Not specified
Polling
Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Presentation Tools
Q & A
SMS Polling
Skip Logic
Supports Audio / Images / Video
Pre-employment Testing
Customizable Tests
Online Testing
Personality Testing
Real Time Reporting
Skill Testing
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Categories and Features
360 Degree Feedback
Dashboard
Feedback / Surveys
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers
Customer Engagement
Analytics
Churn Management
Communication Management
Feedback Collection
Live Chat
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
Analytics
Complaint Monitoring
Feedback Collection
Survey Management
Customer Success
Account Alerts
Customer Engagement
Customer Lifecycle Management
Employee Engagement
Feedback Management
Pulse Surveys
Employee Experience
Not specified
Employee Survey
Not specified
Experience Management
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Help Desk
Not specified
HR Analytics
Dashboard
HR Metrics Library
Trend Analysis
Online Quiz Makers
Not specified
SMS Survey
Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Mass Texting
Message Personalization
Survey Builder
Template Management
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video