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What is SurveySparrow?
An all-in-one platform designed for managing omni-channel experiences goes beyond simple surveys. Elevate your experience management initiatives with this comprehensive solution that integrates all touchpoints into a seamless omni-channel approach, consolidating data for efficient analysis. You can create tailored email surveys that not only increase open rates but also allow customization of the subject line, body text, and sender email address. Enhance your branding by white-labeling your emails for a consistent look and feel. To gather feedback effortlessly, distribute a scannable QR code that respondents can easily access to participate in your survey. Generate several distinct survey links to facilitate sharing, which can be monitored to assess their performance effectively. With the option to white-label your surveys using a custom domain, your brand identity remains intact throughout the survey process. Additionally, you can engage customers directly by embedding surveys on your website, whether as a popup card, chatbot, or inline element. Our mobile SDK further simplifies the process, enabling you to quickly design surveys and gather valuable insights on the go. This flexibility ensures you can adapt your approach based on various customer interactions and preferences.
What is Apptentive?
Monitor shifts in customer emotions and gather actionable insights during their mobile experience. Interact with feedback in real-time across multiple mobile platforms to capture the voice of the customer and evaluate emotional changes. This feedback can then be effectively routed to improve retention and inform customer-centric decisions about your offerings. Our mobile-optimized surveys, paired with precise targeting based on in-app behaviors, establish us as frontrunners in the mobile feedback realm, enabling brands to successfully close the feedback loop on a wide scale. While NPS may act as a lagging indicator with limited insights into customer perceptions, Apptentive uncovers the underlying reasons behind NPS and CSAT scores, identifying specific features or customer experiences at particular moments. Engage your most active customers swiftly with exclusive promotions or seek their insights to influence your product strategy. By providing personalized offers or messages that demonstrate your attentiveness to their feedback, you cultivate a stronger bond with your customers, enhancing their overall experience. This forward-thinking method not only bolsters loyalty but also promotes continuous communication between your brand and its audience, creating a cycle of improvement and engagement. Such an approach ensures that customer feedback is not only heard but actively integrated into your business strategy.
Integrations Supported
Access PeopleHR
Calendly
Causal
ClickUp
Discord
Formstack
GitHub
Google Analytics
Google Drive
API Availability
Has API
API Availability
Pricing Information
$19.00/month/5,000 responses
We also have different custom pricing for our Customer Experience and 360 Feedback plans. We also offer custom pricing for clients based on requirements
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Android
iPhone
iPad
Customer Service / Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
Company Facts
Organization Name
SurveySparrow
Date Founded
2017
Company Location
United States
Company Website
surveysparrow.com
Company Facts
Organization Name
Apptentive
Date Founded
2011
Company Location
United States
Company Website
www.apptentive.com
Categories and Features
360 Degree Feedback
Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers
Chatbot
Inline Media / Videos
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Customer Engagement
Analytics
Feedback Collection
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Alerts / Notifications
Behavior Analytics
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Customer Satisfaction
360 Degree Feedback
Analytics
Complaint Monitoring
Feedback Collection
Survey Management
Employee Engagement
Benchmarking
Cultural Alignment
Employee Recognition
Feedback Management
Performance Management
Pulse Surveys
Employee Survey
Not specified
Experience Management
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Market Research
Benchmarking
Data Management
Email / Online
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management
NPS
Not specified
Online Form Builders
Assign Roles / Permissions
Collaboration Tools
Conversational Forms
Data Tables
Drag & Drop / No Code
Export to PDF
HIPAA Compliant
Import Existing Forms
Mobile Forms
Offline Forms
Pre-made Templates
Quizzes / Questionnaires
Reporting / Data Visualization
Signup Forms
Surveys
SMS Survey
Alerts / Notifications
Analytics / Reporting
Audience Targeting
Contact Management
Customizable Templates
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management
Survey
Custom Survey URLs
Data Analysis Tools
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Skip Logic
Supports Audio / Images / Video
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Feedback Collection
Live Chat