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What is SurveySparrow?
An all-in-one platform designed for managing omni-channel experiences goes beyond simple surveys. Elevate your experience management initiatives with this comprehensive solution that integrates all touchpoints into a seamless omni-channel approach, consolidating data for efficient analysis. You can create tailored email surveys that not only increase open rates but also allow customization of the subject line, body text, and sender email address. Enhance your branding by white-labeling your emails for a consistent look and feel. To gather feedback effortlessly, distribute a scannable QR code that respondents can easily access to participate in your survey. Generate several distinct survey links to facilitate sharing, which can be monitored to assess their performance effectively. With the option to white-label your surveys using a custom domain, your brand identity remains intact throughout the survey process. Additionally, you can engage customers directly by embedding surveys on your website, whether as a popup card, chatbot, or inline element. Our mobile SDK further simplifies the process, enabling you to quickly design surveys and gather valuable insights on the go. This flexibility ensures you can adapt your approach based on various customer interactions and preferences.
What is OpenText CEM?
Building enduring customer relationships requires the development of smart and interconnected omnichannel experiences, all while boosting operational effectiveness. Customer experience management (CEM) emphasizes the thoughtful design and agile modification of customer interactions to exceed expectations, leading to increased satisfaction, loyalty, and advocacy among clients. Solutions tailored for customer experience management offer a robust array of tools aimed at creating and delivering seamless omnichannel experiences, as well as tracking customer interactions throughout their entire journey. These tools promote enhanced collaboration within companies and allow for the swift implementation of strategies, ensuring that personalized experiences can be meted out on a grand scale. The OpenText™ Customer Experience Platform equips Marketing and Line-of-Business teams to refine existing systems of record, such as MRM, CRM, and ERP, thus enabling the intelligent design of tailored experiences that truly reflect data-driven omnichannel strategies on a large scale. By utilizing these advanced capabilities, organizations can cultivate deeper connections with their customers that foster enduring relationships, ultimately driving business growth and success. Furthermore, a focus on continuous improvement in customer engagement can lead to innovative practices that keep companies ahead in a dynamic market landscape.
Integrations Supported
ActiveCampaign
BI Book
BambooHR
Causal
GitHub
Google Analytics
Google Meet
Hugo
Integry
Jira
API Availability
Has API
API Availability
Pricing Information
$19.00/month/5,000 responses
We also have different custom pricing for our Customer Experience and 360 Feedback plans. We also offer custom pricing for clients based on requirements
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Online Training
On-Site Training
Training Options
Documentation Hub
Company Facts
Organization Name
SurveySparrow
Date Founded
2017
Company Location
United States
Company Website
surveysparrow.com
Company Facts
Organization Name
OpenText
Date Founded
1991
Company Location
Canada
Company Website
www.opentext.com
Categories and Features
360 Degree Feedback
Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers
Chatbot
Inline Media / Videos
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Customer Engagement
Analytics
Feedback Collection
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Alerts / Notifications
Behavior Analytics
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Customer Satisfaction
360 Degree Feedback
Analytics
Complaint Monitoring
Feedback Collection
Survey Management
Employee Engagement
Benchmarking
Cultural Alignment
Employee Recognition
Feedback Management
Performance Management
Pulse Surveys
Employee Survey
Not specified
Experience Management
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Market Research
Benchmarking
Data Management
Email / Online
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management
NPS
Not specified
Online Form Builders
Assign Roles / Permissions
Collaboration Tools
Conversational Forms
Data Tables
Drag & Drop / No Code
Export to PDF
HIPAA Compliant
Import Existing Forms
Mobile Forms
Offline Forms
Pre-made Templates
Quizzes / Questionnaires
Reporting / Data Visualization
Signup Forms
Surveys
SMS Survey
Alerts / Notifications
Analytics / Reporting
Audience Targeting
Contact Management
Customizable Templates
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management
Survey
Custom Survey URLs
Data Analysis Tools
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Skip Logic
Supports Audio / Images / Video
Categories and Features
Customer Experience
Not specified
Experience Management
Not specified