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What is Sutherland Conversational AI?
As consumers become more receptive to cutting-edge technologies, the enhancement of customer experience necessitates a unique approach to customer support. Our offerings are meticulously crafted by a team of experienced developers who bring a wealth of knowledge to the table. Backed by over thirty years of experience in customer success management, we possess the expertise necessary to maintain and elevate your customer experience effectively. Sutherland Conversational AI Solutions provides powerful conversational AI applications tailored for businesses, allowing clients to minimize contact volume, automate customer self-service interactions, and extend support availability in contact centers. This innovative solution combines a commitment to user-centered design with sophisticated AI, along with our extensive experience in customer service, to create a self-service and automation framework that integrates effortlessly with CRM and enterprise systems. The ultimate aim of automating mortgage servicing is to cultivate satisfied customers while simultaneously reducing costs, underscoring the dual advantages of our methodology. By adopting these advanced technologies, organizations can not only enhance operational efficiency but also boost overall customer satisfaction, paving the way for long-term success. In this fast-evolving market, businesses that embrace such strategies are likely to stay ahead of the competition.
What is Botsociety?
Effortlessly create, visualize, evaluate, and export conversational interfaces with ease. Regardless of whether your interactions are simple or complex, you can instantly preview the final user experience with just a click. Test your designs with real users without needing to construct anything beforehand, enabling you to gather essential feedback. Once you feel confident in your design, you can export it as a video or integrate it seamlessly with platforms such as Dialogflow or Rasa. Botsociety simplifies the transition from an initial idea to a prototype and ultimately to a detailed design, functioning as a holistic tool for conversation design. Begin by prototyping your core concept and then expand it across a flexible canvas to develop the entire interaction. No matter what stage of the conversation design process you're in, Botsociety is a valuable resource. How do you anticipate users will react to your chatbot or voice design? Don't postpone until after the launch to discover their opinions. Utilize our prototyping capabilities to gather insights and make informed choices before any development begins. Furthermore, the platform enables you to accumulate data that can significantly enhance your Natural Language Processing models, thereby improving the efficacy of your conversational designs. This thorough approach guarantees that your final product is meticulously refined to align with user expectations and requirements, ultimately leading to greater user satisfaction. Additionally, by engaging with users early in the design process, you can foster a more user-centered approach to your conversational interface.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Sutherland
Date Founded
1986
Company Location
United States
Company Website
www.sutherlandglobal.com/products-x-platforms/sutherland-conversational-ai
Company Facts
Organization Name
Botsociety
Date Founded
2017
Company Location
United States
Company Website
botsociety.io
Categories and Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Categories and Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant