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What is Sutherland Conversational AI?

As consumers become more receptive to cutting-edge technologies, the enhancement of customer experience necessitates a unique approach to customer support. Our offerings are meticulously crafted by a team of experienced developers who bring a wealth of knowledge to the table. Backed by over thirty years of experience in customer success management, we possess the expertise necessary to maintain and elevate your customer experience effectively. Sutherland Conversational AI Solutions provides powerful conversational AI applications tailored for businesses, allowing clients to minimize contact volume, automate customer self-service interactions, and extend support availability in contact centers. This innovative solution combines a commitment to user-centered design with sophisticated AI, along with our extensive experience in customer service, to create a self-service and automation framework that integrates effortlessly with CRM and enterprise systems. The ultimate aim of automating mortgage servicing is to cultivate satisfied customers while simultaneously reducing costs, underscoring the dual advantages of our methodology. By adopting these advanced technologies, organizations can not only enhance operational efficiency but also boost overall customer satisfaction, paving the way for long-term success. In this fast-evolving market, businesses that embrace such strategies are likely to stay ahead of the competition.

What is Lunary?

Lunary acts as a comprehensive platform tailored for AI developers, enabling them to manage, enhance, and secure Large Language Model (LLM) chatbots effectively. It features a variety of tools, such as conversation tracking and feedback mechanisms, analytics to assess costs and performance, debugging utilities, and a prompt directory that promotes version control and team collaboration. The platform supports multiple LLMs and frameworks, including OpenAI and LangChain, and provides SDKs designed for both Python and JavaScript environments. Moreover, Lunary integrates protective guardrails to mitigate the risks associated with malicious prompts and safeguard sensitive data from breaches. Users have the flexibility to deploy Lunary in their Virtual Private Cloud (VPC) using Kubernetes or Docker, which aids teams in thoroughly evaluating LLM responses. The platform also facilitates understanding the languages utilized by users, experimentation with various prompts and LLM models, and offers quick search and filtering functionalities. Notifications are triggered when agents do not perform as expected, enabling prompt corrective actions. With Lunary's foundational platform being entirely open-source, users can opt for self-hosting or leverage cloud solutions, making initiation a swift process. In addition to its robust features, Lunary fosters an environment where AI teams can fine-tune their chatbot systems while upholding stringent security and performance standards. Thus, Lunary not only streamlines development but also enhances collaboration among teams, driving innovation in the AI chatbot landscape.