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What is Sutherland Perform?

Sutherland Perform assesses customer interactions by examining multiple factors to ensure that staff adhere to defined customer engagement protocols. This oversight helps in uncovering new avenues that enable employees to significantly improve the overall customer experience. By harnessing data from various sources such as customer feedback, emails, chats, and social media platforms, Perform produces actionable insights that can be applied at different levels, including individual agents, teams, managers, and across the entire organization. These insights support tailored coaching for employees, helping them refine their customer support techniques and adjust their strategies to elevate future customer experiences. Our advanced tools, state-of-the-art technology, and committed workforce equip your business to thrive in an environment that increasingly depends on remote interactions. Additionally, our specialized teams are dedicated to delivering high-performance outcomes through flexible and resilient services that can be efficiently executed from any location worldwide, ensuring that your organization remains competitive and responsive in a dynamic market. As businesses face new challenges, our solutions are designed to adapt, ensuring sustained growth and customer satisfaction in these evolving times.

What is OvationCXM?

Transform fragmented interactions with customers, whether involving internal teams or external collaborators, into remarkable experiences that generate immediate financial benefits and greatly improve your Net Promoter Score. A complete system overhaul isn't necessary to achieve this. OvationCXM is the leading CXM platform that seamlessly integrates disparate internal functions and third-party services, offering a comprehensive view of customer interactions throughout your entire ecosystem. Cultivate a unified perspective among various organizations to guarantee smooth customer journeys and effective communication across your network. Gain accurate answers to inquiries and deliver them swiftly through Messenger, our adaptable digital platform that includes webchat, email, phone, SMS, and more. Equip your teams and end-users with AI models specifically trained and tagged to provide relevant, customized information. Leverage Smart Buttons and on-screen deep links to effectively engage your customers, resulting in faster and more informed resolutions. By refining these processes, you can significantly boost overall customer satisfaction and foster long-term loyalty, ultimately driving sustained business success.

Media

Media

Integrations Supported

ChatGPT

Integrations Supported

ChatGPT

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sutherland

Date Founded

1986

Company Location

United States

Company Website

www.sutherlandglobal.com/products-x-platforms/sutherland-perform

Company Facts

Organization Name

OvationCXM

Date Founded

2014

Company Location

United States

Company Website

www.ovationcxm.com

Categories and Features

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Categories and Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

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