LogMeIn Rescue Reviews & Ratings

LogMeIn Rescue

4.7 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 76 Ratings

Total 4.5 out of 5 stars
ease 4.5 out of 5 stars
features 5 out of 5 stars
design 4.5 out of 5 stars
support 5 out of 5 stars

Alternatives to Consider

  • ISL Light Remote Desktop Reviews & Ratings
    4.6 out of 5 stars 1,598 Ratings
    Company Website for ISL Light Remote Desktop
  • Nasdaq Boardvantage Reviews & Ratings
    4.6 out of 5 stars 319 Ratings
    Company Website for Nasdaq Boardvantage
  • Hubstaff Reviews & Ratings
    4.5 out of 5 stars 3,996 Ratings
    Company Website for Hubstaff
  • Thinfinity Workspace Reviews & Ratings
    4.7 out of 5 stars 16 Ratings
    Company Website for Thinfinity Workspace
  • Haystack Reviews & Ratings
    4.6 out of 5 stars 292 Ratings
    Company Website for Haystack
  • Insightful Reviews & Ratings
    4.7 out of 5 stars 707 Ratings
    Company Website for Insightful
  • Cloudbrink Reviews & Ratings
    4.9 out of 5 stars 28 Ratings
    Company Website for Cloudbrink
  • Uniqkey Reviews & Ratings
    4.6 out of 5 stars 182 Ratings
    Company Website for Uniqkey
  • iTacit Reviews & Ratings
    4.6 out of 5 stars 46 Ratings
    Company Website for iTacit
  • Monitask Reviews & Ratings
    4.8 out of 5 stars 358 Ratings
    Company Website for Monitask

What is Sutherland Sentinel AI?

Introducing Sutherland Sentinel AI™, a comprehensive security suite tailored specifically for remote employees. This cutting-edge tool guarantees that your remote teams can operate effectively while complying with vital security standards. As the trend of remote work continues to grow, companies are increasingly confronted by a surge of security threats. For organizations that manage sensitive data, ensuring security is of utmost importance. The urgency for a strong solution that protects confidential information during remote operations has never been greater. Sutherland Sentinel AI™ offers an all-inclusive strategy to swiftly improve your work environment by enhancing the security of your remote workforce. It safeguards critical information, enabling employees to work productively while fully complying with both corporate and client security requirements, all without sacrificing their privacy. With this state-of-the-art system in place, organizations can confidently tackle the complexities of remote work in the ever-evolving digital landscape, thereby fostering a safer and more efficient working atmosphere.

What is LogMeIn Rescue?

LogMeIn Rescue is a powerful and secure enterprise remote support platform designed to empower IT teams and service providers to deliver exceptional technical assistance at scale. Supporting more than one billion remote sessions worldwide, Rescue provides technicians with fast, reliable, one-click access to user devices across Windows, macOS, Linux, Chrome OS, iOS, and Android platforms, regardless of location or network. The software offers robust security features including permission-based access controls, PIN code validation, IP restrictions, single sign-on (SSO), Active Directory synchronization, and 256-bit AES encryption to safeguard sensitive information throughout support sessions. Rescue’s centralized command center simplifies IT administration by enabling custom security configurations, unlimited user group creation, session recordings, and real-time team performance monitoring. Enterprises benefit from extensive brand customization options that allow personalized user interfaces, chat tools, and multiple connection methods to enhance the customer experience. The platform integrates with various enterprise applications and provides advanced in-session tools to quickly diagnose and resolve issues, including support for inactive devices. A Forrester study confirms Rescue’s strong return on investment, with payback periods under six months due to faster ticket resolutions and improved operational efficiency. User testimonials highlight Rescue’s reliability, flexibility, and security, especially for complex IT environments and multi-platform support. Rescue is ideal for organizations facing increasing security threats, limited IT resources, and the need to scale support efficiently. Overall, LogMeIn Rescue combines enterprise-grade security, scalability, and customization to meet the evolving needs of modern IT support teams.

Media

Media

Integrations Supported

Integrations Supported

AuthPoint
Blotout
Campaign Monitor
Cayzu
ConnectWise Cybersecurity Management
ConnectWise PSA
Freshdesk
Freshservice
HaloPSA
Incident IQ
LiveChat
Meltano
OpenVoice
Salesforce Agentforce Service
ServiceNow
SolarWinds Service Desk
SysAid
Zendesk

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$109 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows
Mac
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Sutherland

Date Founded

1986

Company Location

United States

Company Website

www.sutherlandglobal.com/products-x-platforms/sutherland-sentinel

Company Facts

Organization Name

GoTo

Date Founded

2003

Company Location

United States

Company Website

www.logmein.com/products/rescue

Categories and Features

Remote Work

Not specified

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Campaign Management
IVR / Voice Recognition
Inbound Call Center
Predictive Dialer
Real-time Chat
Reporting/Analytics

Co-Browsing

Not specified

Help Desk

Alerts / Escalation
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Live Chat

Not specified

MSP

Help Desk
Issue Management
Live Chat
Remote Access

Remote Desktop

Chat
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Video Support

Not specified

Remote Work

Live Chat
Remote Access
Remote Support
Screen Sharing

RMM

Not specified

Screen Sharing

Desktop / Browser Sharing
Mobile Screen Sharing
Remote Control
Screen Mirroring
Screen Recording

Popular Alternatives

Popular Alternatives

ScreenMeet Reviews & Ratings

ScreenMeet

4.5 out of 5 stars
ISL Light Remote Desktop Reviews & Ratings

ISL Light Remote Desktop

ISL Online
4.6 out of 5 stars
ConnectWise ScreenConnect Reviews & Ratings

ConnectWise ScreenConnect

ConnectWise
4.5 out of 5 stars
Venn Reviews & Ratings

Venn

4.9 out of 5 stars
LogMeIn Resolve Reviews & Ratings

LogMeIn Resolve

GoTo
4.8 out of 5 stars