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What is Sutherland SmartLeap HelpTree?
Traditional knowledge management systems frequently face the dual challenges of either being inundated with excessive information or suffering from significant information deficits. According to research by IDC, consultants spend around 36% of their work hours searching for essential data. As a result, organizations must now seek innovative approaches to equip their support teams with the tools they need to resolve issues effectively and consistently. This leads to the critical question: what strategies can ensure consistent service delivery and compliance across various geographical locations? The answer may be found in equipping support teams with an advanced knowledge management solution. Sutherland SmartLeap™ HelpTree is designed specifically for fast-paced customer interactions, streamlining the creation and upkeep of current knowledge bases. It seamlessly integrates with existing enterprise systems, providing a user-friendly experience for both content developers and users. This tool facilitates quick content creation with minimal training needed, connects to multiple data sources, and uses machine learning to refine search capabilities. With its intuitive interface and straightforward user experience, it encourages more engaging and productive interactions within your organization. Ultimately, implementing such a solution can lead to substantial improvements in the productivity and effectiveness of your support personnel, empowering them to deliver enhanced service. By harnessing the capabilities of advanced knowledge management tools, organizations can transform their approach to problem-solving and information dissemination.
What is Microsoft Viva Topics?
Develop a deeper comprehension of workplace interactions, communication preferences, and teamwork habits to improve decision-making processes and achieve superior business results. Acknowledge the impact of hybrid work models on both staff members and overall organizational productivity, while addressing the most pressing challenges faced by your business. Make use of a diverse set of readily available reports that can provide valuable insights for sharing with essential stakeholders. Tackle complex problems by employing advanced tools along with a collection of pre-designed analysis enhancers, visual aids, and compelling reports. Spot behavioral trends that could lead to employee exhaustion and reduced effectiveness, such as inadequate focus periods, minimal coaching, and excessive commitments outside of regular hours. Examine patterns across different periods and assess how collaborative practices influence outcomes. Moreover, deepen your insights with comparative analyses, benchmarks against industry peers, and perspectives from leading experts. This comprehensive strategy will enable you to make well-informed choices that promote a healthier, more efficient workplace environment while fostering employee engagement and satisfaction. Ultimately, implementing these insights will lead to sustainable growth and enhanced team morale.
Integrations Supported
Microsoft Viva
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$4 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Sutherland
Date Founded
1986
Company Location
United States
Company Website
www.sutherlandglobal.com/products-x-platforms/smartleap-helptree
Company Facts
Organization Name
Microsoft
Date Founded
1975
Company Location
United States
Company Website
www.microsoft.com/en-us/microsoft-viva/insights
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal