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What is Sutherland Translate AI?

Sutherland Translate AI provides a powerful, automated multilingual translation solution that harnesses artificial intelligence for real-time communication across more than 150 languages, with capabilities extending to 163 languages and upwards of 200 regional dialects. This advanced technology empowers businesses to significantly improve customer satisfaction by enabling non-native speakers to engage with clients in their preferred languages, all while seamlessly integrating with current contact center platforms and comprehensive customer relationship management systems. Boasting an impressive operational accuracy of 90%, it utilizes culturally-aware regional glossaries to preserve linguistic nuances, thereby enhancing both the translation quality and customer comfort. Additionally, Sutherland Translate AI streamlines operational workflows, allowing for the rapid training of new languages in less than three weeks and onboarding of new agents in just 48 hours, which supports quick scaling of services across various regions. Consequently, organizations can swiftly and effectively address a wide array of customer needs, promoting a more inclusive and responsive service atmosphere. This capacity for rapid adaptation not only benefits customer interactions but also positions companies favorably in an increasingly competitive landscape.

What is Aiello Voice Translator?

The Aiello Voice Translator (AVT) is a cutting-edge AI-driven solution designed to bridge communication gaps within the hospitality industry. It boasts the ability to translate instantly across 75 languages, allowing hotel personnel to engage effectively with international guests. Featuring a simple push-to-talk function, AVT requires no intricate setup, making it perfect for a variety of situations, such as during check-in or handling urgent requests. Beyond its translation functions, AVT also improves operational efficiency by offering valuable insights through the analysis of anonymized conversation transcripts, which helps track language trends and service interactions. Its adaptable framework and easy implementation ensure that AVT effectively reduces communication barriers, builds trust between guests and staff, and enables hotels to deliver outstanding and accessible service experiences. This all-encompassing strategy not only boosts guest satisfaction but also helps hotels stand out as pioneers in inclusivity and exceptional customer service, ultimately transforming the way hospitality operates in a multilingual world.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sutherland

Date Founded

1986

Company Location

United States

Company Website

www.sutherlandglobal.com/products-x-platforms/sutherland-translate-ai

Company Facts

Organization Name

Aiello

Date Founded

2018

Company Location

Taiwan

Company Website

aiello.ai/

Categories and Features

Categories and Features

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